Phonak iCom and iMac pairing

Has anyone been able to pair the iCom with the iMac? In my case the iMac rcognizes the iCom as a headset but when I go to the next step and try to pair it I get a message that theiMac cannot pair with it. I contacted Phonak and they said that it’s possible for the audi to check the firmware in the iCom but if it’s new then to I should go to Apple. My HA’s are new so I assume the iCom is new too but can’t see my audi until next week. Anyone had this problem and found a solution to it?