I’m sure you’ve all been waiting with bated breath to hear the conclusion of this sad tale. My Audiologist called from Oregon and confirmed that I should send the HA’s in to Denver for repair. Not wanting to wait 4 or so weeks or more, I decided to take Doc Jake’s advice and drop into the nearest VA that had an Audiologist which was Las Vegas. I wasn’t in their system, so I waited an hour or so before they could log me in and then I was allowed to walk in to the Audiologist. I was told that they didn’t accept walk ins, and that my nearest appointment was in late February. They did say that I could call at 7:30 the next morning and perhaps schedule an “emergency” walk in time for that day. Since it is a two hour drive each way, and since they may or may not have a receiver to replace mine, I instead on the way home from Las Vegas decided to call a Phonak dealer in St. George. They asked me to come in and took all the info off of my HA’s and said that they didn’t have that size in stock, but that they would order some and have them in a few days. They called in two days and replaced the receiver, gave me some lessons on replacing wax guards without pulling the receiver out of the molds, cleaned both aids, and told me they were under warranty and that there was NO CHARGE!!! A great result, but I’m not happy that my Audiologist in Oregon who fitted my HA’s wasn’t able or concerned enough to do the same thing. Perhaps it’s time to find a new Audiologist. I want to thank all of you who replied and tried to resolve this for me. It was very helpful!