Phonak Compilot II troubleshooting


#1

Hi, not sure if this is the correct category for my question but… anyway, my compilot II frequently interrupts my Think One labs stethoscope streaming and says " audio jack " and I can’t quite figure out why. It didn’t do this for the first couple of months but now it does. Any suggestions?


#2

I have had the same issue. And it has been intermittent. Like you, I had a period where it didn’t happen and then it started happening. I believe, but I can’t be sure, that it might be something to do with a music player on the phone, especially if you have played a song and then left it on pause. So when it started to happen I would close down any music apps I had open - usually google play, as I thought this was the cause.

I don’t know if that might help. btw an orange light also appears.


#3

You could also ask your audiologist to factory reset your ComPilot to see if that helps.


#4

Mine also says “Audeo Jack” or “Audeo Track” if I accidentally hit the big button and it thinks I meant to switch programs.

I mentioned this to my Audi and got a look of amazement and wonder.


#5

Mine has the orange light too, although I was thinking that this light was already on as I have my stethoscope actually plugged into the audio jack. The only thing that I stream besides that was audiobooks but I dont use the jack for that. I haven’t used this recently though but I did open it the other day but pretty sure it was after it happened the first time.


#6

I guess that is a possibility, I will have to pay attention to that next time.


#7

That might have to happen if it continues… nothing like checking a questionable heart rate for anesthetic monitoring and having “audio jack” throw off my count.


#8

IIRC, mine first started doing it after I paired a tablet to listen to a video.
I hear you on the count. Definitely worth checking in with your Audi as that is something important rather than annoying.


#9

I think me too. I do recall something in the manual about that.

On edit: I checked the manal
Orange light => Plug or Europlug streaming

A few pages later the manual indicates you can have a bit more control using the Phonak RemoteControl App. Have you tried using that with your cell phone @jennifer_mcmican ?


#10

I contacted the manufacturer of my stethoscope and they want me to check without using the compilot. I thought the issue stopped but it has started up again. So…


#11

Have done, need to troubleshoot a few more things.