Phonak compilot ii is giving my phonak hearing aids bad connection

So I use my compilot ii mostly for its Bluetooth mode on my phone, but 2 weeks ago it started giving me terrible range. It would only play music or play any audio if it’s in a certain spot. I wear it around my neck all the time so I don’t really know what could have caused this. I really need help because it’s tourtue working without music. Thanks in advance!

Quite possibly you need to replace the neckloop.

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I had been experiencing bad connect from my Compilot + Compilot II for a number of years. For me to get any good continuous connection, I pretty much need to hand the loop over my ears, especially out walking and trying to listen to music.

Thank god for Bluetooth HA’s