Phonak autosense behaviour

Hearing Aids
#54

Well im far from retired, im … At least i think im still young. Im in my early 40s. I have a 21 uear old a 10 uear old and a 5 year old. I go ro church, work as a nurse, i do heavy use of computer. Lots of noise in my house. From dishes, video games, kids running around

I do notice the program changing. But its almost always on par with what is going on except for the quiet mode. It know when im on a bus, it knows when its noisy and i need ro focus on one person. I dont hear it. But o never trialled anything else. So

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#55

Having an issue with my P90Rs. Whenever I switch my iPhone 11 off while my HAs are in Autosense they switch to streaming program, I know this because when I switch my iPhone back on and go to the MyPhonak app I see I am in streaming instead of Autosense.
I called Phonak tech support and they told me to turn off sounds and haptics notifications. I did this but to no avail.
I thought the 90s were supposed to switch back to Autosense whenever you were no longer using your phone?
Anyone having a similar issue.

My wife suggested I reboot my iPhone and that solved the problem. One interesting observation, before I rebooted the MyPhonak app showed Streaming +mic as one of the programs along with Autosense, restaurant, etc, but after rebooting the iPhone the streaming program disappeared along with my problem?

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#56

That was my first thought when I heard you’re a musician. Widex has a reputation of being liked by musicians, this one included. I’ve worn Phonak and demoed Oticon and Starkey as well but found the Widex hearing aids to be the best natural sound.

2 Likes
#57

Hi out there. Had nearly the same issue. HA switched often autom. from AutoSense into Bluetooth streaming +mic2 and out of a sudden I was also listening a radio program even during a phone call. Phonak support recommended to de-connect/ forget the Phonak Bluetooth devices and to de-install the Phonak app. After a new start I setup everything again but the next day I was back to listening radio again, even after I switched off Bluetooth connection (after it wasn’t bearable anymore). Had to switch Bluetooth on again to be able to switch back from Bluetooth-streaming+mic2 to AutoSense, which was the only possibility to get out of streaming any dubious radio station (I merely use Spotify). Sent my P90-R back to Phonak and await them back soon but appreciate the get new ones… Didn’t had this problem with my test HA…

#58

Let me know how the new P90Rs work out. Like all new technology, Phonak will have to work out the bugs. Shame they can’t do it prior to market release, but getting out new devices is top priority for revenues.

1 Like
#59

Eric…what HA did you chose Phonak Paradise p90 up?

#60

Reboot aids by holding off button fot 15 seconds. Then put them in the charger until green light comes on.

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#61

For two days I have been testing the P90 battery 312, and it seems to me that Autosense is not working well.
If I listen to TV, for example, I see a tick on Automatic on the app and not on the TV program. Same thing if I listen to music.

In addition to not seeing any changes on the app, I do not feel any changes in listening such as happens if I change the program manually: shouldn’t it change the program automatically?

Of course I’m talking about the 3 preset programs and not about programs created by me.

#62

@lello58

I don’t think AutoSense has its own TV program.

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#63

In reality this appears to me (the image I found on the net) and I thought I would see, at every change of situation, the check on the relative program but obviously I did not understand how it works: what should I do to see the connected programs to Autosense?

myphonakmemoryscreenshotsfigure1
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#64

I have the Naida Paradise U70 aids and leave it in Speech in Noise when outdoors. Inside, I have it connected to my tv connector, I stream tv most of the time. If I need to change program then I use the myphonak app.

#65

@lello58
Make sure the Automatic program is being used then press the little slider button on the bottom right. The current Autosense program name is displayed at the top of the screen.

#66

You will not see what subprogram the autosense program is in. That’s not a function that the app has.

#68

I have Costco’s KS 9’s and the Phonak app on my samsung S7 phone and I can definitely see subprograms through the app. By bringing up the app it will state Autosense at the top but if I tap the fine tuning button in lower left hand corner it definitely shows “normal situation”,“in car” or “very loud noise” and will change as autosense changes.

3 Likes
#69

I have Pixel 3xl and I’m looking at the phonak app and it is in Automatic mode and the fine tuning button my phone is the lower right. When I tap the fining turning button it shows normal situation but no sub programs like in car or very loud noise and does not change in different situations like in car. The app does show different modes but not in the autosense mode. I was at son’s yesterday and very noisy situations open the app because autosense did not make sense of the situation. Selected Restaurant mode and stay in the mode even when I drove home. Manually changed the mode to automatic when I got home.

#70

I just went for a ride in my pickup and below are screen shots of different situations autosense provided as I drove

Screenshot_20211108-091428_myPhonak
Screenshot_20211108-091428_myPhonak1080×1920 167 KB

It definitely changes and I can see it through the app.

Screenshot_20211108-091450_myPhonak
Screenshot_20211108-091450_myPhonak1080×1920 170 KB

Screenshot_20211108-091729_myPhonak
Screenshot_20211108-091729_myPhonak1080×1920 159 KB

#71

Thank you for the screen shots of your app. It looks some of the screenshots were deleted. I will diffidently give this a shot. It looks like you are leaving the app in the automatic mode. Like I said in the noisy situation I was not looking at the sub programs. I just knew I could not understand anything being said until I switched to the Restaurant mode manually and when got back home had to manually switched to the automatic mode. Will update later. My audi really wants me to use the autosense program but like someone in an earlier post stated “being overwhelmed and uncomfortable”, is an understatement.

#72

In fact I can now see what subroutine it is using.

However, I noticed that the Music program is activated exactly one and a half minutes after the song has been started: isn’t that a bit too much?

#73

I stand corrected!

…

1 Like
#74

Not 100% certain but I believe the rate of switching can be altered by your audi… My KS10s change to music within 10 secs or so…