This is correct - the program you want to look at is “phone all + mic” which is likely used during video calls, as it is using the handsfree profile, NOT media + mic.
Teams can be improved if you have an integrated microphone on your PC (common for laptops).
To do this, you could switch the audio settings within microsoft teams so it uses the laptop microphone and not your hearing aid microphone.
To do this go to audio settings within Microsoft teams and switch to the laptop microphone, and then switch the speaker settings to Phonak hearing aid (stereo) or similar, not handsfree. This means the hearing aids will be receiving the audio via A2DP which is a higher quality sound quality, i.e. the same signal that you receive when watching Netflix.
However I think there is a bigger problem, looking at the screen here. I think the problem is related to a hearing aid parameter called “MPO” or maximum power output. On the screen I can see your hearing aids are set very differently to the default settings predicted by the fitting software (thick lines versus thin lines on the graph). I would guess that this is caused by the audiologist not properly configuring the hearing aid’s fitting formula preset when first setting up the hearing aid (specifically setting the hearing aids to Adaptive phonak digital, but then completing real ear measures using NAL-NL2 as a guide).
To make a long story short, in order to achieve real ear measurements or because you prefer more high frequency gain, your hearing aids have an extra boost applied for higher frequency gain, much higher than the fitting formula preset intends, and therefore the higher frequency gain channels responsible for clarity of sound are probably being heavily limited by the MPO behavior, which expects the high frequency channels to be set much lower.
Looking at the audiogram, you have a substantial hearing loss, so you would be sensitive to MPO limits being too low, and this could be interpreted as being unclear.
To remedy this, have your audiologist check where your MPO is set in relation to the output of the hearing aid (they will have to change the output view from gain - insertion gain to “Output - HL”). It’s likely that the output curves shown will intersect closely with a thick black line (MPO) or come very close to it, which means they need to increase the MPO value for higher frequency channels.
The one thing I am a little puzzled about, is that you should have an issue for all incoming sounds, however you only report an issue with the Bluetooth phone signal from facetime. Either way, have your audiologist check this, and even call phonak for additional help if need be.
Al
so I’m loathe to start changing things myself until that’s resolved.)
