#11

Do some searching on this forum. There are pages and pages of information about your aids and how to make them work for you. Yes, there are things that can be done to improve phone communication. It’s all about tuning the correct program.

#12

Raudrive, OP is not talking about his received sound. He’s talking about the sound that the people on the other end of the line are hearing from his microphone. You can’t fix this with audio response programming.

If you’re talking about microphone directionality programming, there might be some potential. But I’ve never heard of this, especially not for excluding all external sounds and focusing on the wearer’s voice. There would be no reason for this in hearing aids.

#13

Yeah. My problem is that people on the other end of the line don’t understand me. My voice goes to the person on the other end of the line in a muffled, scratchy and echoing manner, and also the sounds of the environments around me (vehicle sounds, people talking, etc.). I don’t have a problem here as I am very comfortable talking to them on the phone. @Raudrive

#14

I am not an expert, don’t think many here are but there is information I have read in the past from pros that address your concern. One that comes to mind is if feedback manger has been ran on the aids. I also know the aids will have a phone program that can be tuned, maybe not perfect but better.
The biggest complaint coming from a few Marvel owners has been predominantly related to Bluetooth. The aids otherwise have a great reputation as hearing aids.
My wife just picked up her KS9 aids yesterday. So far she is very impressed with them. If she has issues with phone calls or anything else we have very experienced HIS and audiologist available at Costco.
As you probably know, all hearing aids are only as good as the fitter. Story after story of all aids not being any good are in these forums. It’s all about the fitter. The expectations of the wearer can play havoc on this too.

#15

I am talking about a firmware update of the hearing aid software, not an adjustment. I don’t have Phonak aids, but the app for phone will display the firmware version the HA’s are using. I suspect the Phonak app will do it too… If you post it, others may be able to tell you if it is the latest one or not.

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#16

Yeah I get it. My audiologist updated the firmware of HA but nothing changed.

#17

I have Marvel 90’s and as suggeted on this forum I had the Audi set them to 'fixed bandwidth" I use an iPhone X and I hear the person I am talking to and they have not complained about my voice or understanding me.
Regards

2 Likes
#18

Can you tell us any more about “fixed bandwidth”? Is that an overall setting or something in the BT streaming or handsfree program? Or some setting in the HA microphone?

1 Like
#19

@bassman I’ll say that to my audiologist.

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#20

The 'fixed bandwidth" setting is in the target software the audi uses to adjust your aid, My audi was unfamiliar with this and had to call Phonak to help her.This setting evidently helps with improving BT connection with iPhones. It seemed to work for me, every one understands my phone calls, I don’t make any outside, so I can’t comment on that issue

2 Likes
#21

I just posted this very issue!

When I’m connected through bluetooth via iPhone 8, I hear GREAT! But other person says I’m not clear…like I’m in a machine. One lady (from a local school) finally told me she could no longer speak with me that I had to call back when my ‘phone’ was fixed…not knowing it was my hearing aids. Today a family member stayed on the phone with me while I went through settings…bluetooth on/off, speaker on/off, and the verdict is when my hearing aids are paired- my voice is distorted.

I’m following this thread.

#22

Has this phone call issue with phone calls with the Marvel mic improved or is it still an issue? Also, so you Have to answer with your HAs or can I just answer w: my iPhone normally?

#23

Worse BT call quality than when using phone’s mic or other mics? Yup, still here, at least on android.
Also, BT quality for me is worse than on phone or if I use roger to stream it (I plug audio cable to roger select and then it streams audio to HAs, while for mic I use some cheap one, both are plugged in to phone by wire, using that common mic+audio splitter)

With BT headphones with mics quality is fine, so it’s not about BT but marvels BT.

1 Like
#24

Right now I have Signia Pure. Important things for me , following hearing speech is is BT with iPhone, TV, steaming music, audiobooks. Sounds to me, what you are saying is that then Phonak Marvels do Not do a very good job in these situations - is that correct. I’m asking as interested in getting Marvel 90s

#25

I have one good ear so I can compare quality. So in terms of who does job better, marvel bt for calls is inferior to bt headset or phone directly.

And recipients definitely hear all the noise around you and it disturbs, when you’re using marvels for BT call.

So, if you’re in quiet place, then it’s going to be fine.
But really quiet, so no street noise and open windows.

For just listening they’re ok. Even outside in noise. BT connection can get crazy, I found best position is when phone is in front of me, so in a plane that would split my head in half between two ears. If phone is on one side eg I turn head, then BT has hiccups. On open streets, no buildings nearby for a while.
But on that plane, it can be in my hip bag, closed, still works.

If it has something to bounce off, it’s also ok. That’s common BT issue.

But but but it depends on the setup and your loss. Calls use different program than streaming, which is different than roger. And how phonak derives other programs from basic calm one doesn’t work for me. I have tweaked some, but not too much.

However, how recipients hear me, that’s on marvels alone. And that one isn’t that great, so I don’t bother with my side either. When I’ll call someone, it will be using roger select anyway (for audio) plus additional wired mic.

But it depends on your use case. If you’ll mostly be in really quiet, then other side will hear ok. Not perfect but just fine.

And I don’t know how is with iPhone. But best way is to take them to trial knowing what you have to test.

Uf, sorry, I didn’t checked whole topic. Ok, so on android definitely recipients can understand you, it just that they get background noise as well, but they still hear you ok, it’s just more strain.

So, they are doing very good job, it’s just that some other combinations do that job even better.
Sorry for jumping in, I have no clue about iphone. I think I mistook this topic for another one based on title alone.

1 Like
#26

Phone call quality from the Phonak Marvel aids has had bad reports from those that the aids were not set up properly. When the aids have been properly programmed most people do not have phone call issues in most circumstances. What I have experienced is if it’s loud enough for me to have a difficult time understanding the person on the other end also have a difficult time understanding.

1 Like
#27

Blacky. Thank you. Appreciate your input and perspective. Helpful to me.

#28

Thank you. Good information for me to ponder :blush:

#29

I don’t see any way to setup mics for phone calls. I can only adjust what I hear but not what other side hears. Can you point me in the right direction?

#30

Feedback manager has to be ran properly first.
This is how my aids are set up.
I am using fixed bandwidth too. My wife’s KS9 aid are on adaptive with no issue but that didn’t work well with mine.

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