#101

I don’t know how the Philips HearSuite software manages the TV Adapter firmware update. On the Oticon Genie 2, I don’t get any notification when I open up Genie 2 because my TV Adapter is not connected to the laptop’s USB. But if I want, I can connect my TV Adapter to the laptop, open up Genie 2, then run the Accessories Updater to find the TV Adapter, then after it’s connected, it’ll tell me if there’s a new firmware to update for it or not. Bottom line is that I have to check and update manually if I want. No notification.

#102

Thanks! Though it sounds from @Zebras post like the firmware update wasn’t to the TV Adapter as an accessory but to the Mores themselves. Maybe it’s all the same if your audi/HAS adjusts your devices.

Sounds like a trip to Costco is in my near future since I don’t use Genie. Guess i can just call first and find out if Philips has updated its firmware as Oticon did.

#103

That’s correct. The most recent 2021.2 Genie 2 update contains a firmware update to the More HAs themselves. I do have a TV Adapter but I never had any issue with it so I only checked for the TV Adapter firmware once before and never checked again so far. It’s very unlikely that the Oticon TV Adapter has a recent firmware update anyway.

#104

You could check this yourself within HearSuit, just plug the TV adaptor in by USB.

Check your PM

#105

I have a Mac so would need Boot Camp, then Windows, then HearSuite (maybe even NoahLink before that?) Anyway, my HAS at Costco will be calling Philips to find out if the firmware has been updated.

#106

its gain offset in streaming section you can to solve this problem i just put mic near my tv speaker. no need for tv streamer

#107

The Phillips software currently used by my COSTCO fitter is the same as it was before, so my default volume level for my TV Adapter is still too loud.

I was told that the Phillips 9030s (the rechargeable ones) have had an update, but not the 9010s that I have. I don’t know if that update to the 9030 had anything to do with the default volume level for the TV Adapter.

#108

I will report back after my appointment tomorrow to update my 9030s firmware. Philips actually wrote me to announce the update and said it was at my behest to address the volume. What I have found that works as a stopgap is to mostly use the HA program and volume buttons instead of the app to adjust the adapter. It seems to keep user settings better, though it doesn’t address the default. In General (program 1) a long press down on either aid switches my 9030s to streaming, and then short presses crank the volume up or down. I still use the app for muting, though again you can simply long press to rotate to a different program.

#109

I can now report that my fitter updated my 9030s’ firmware to 1.1.1. He then connected the TV Adapter and also had a long conversation with a Philips representative about some settings, including a new “high fi” music program to replace the previous music program. At any rate, I am happy to report the situation with the TV Adapter was much improved once I took it home and tried it with my setup. This is not because the default volume setting on the app seems to have changed. It was and remains 16. But the firmware now saves the latest user-set volume, even if you go in and out of the streaming program or out of the app entirely. (Other programs still do not save latest user settings, but that’s less important if you’re happy with the defaults set during fitting.) So that I’d still like to see the default lowered isn’t really a problem, since the latest user setting on the adapter is saved and prevents the unpleasant blast when streaming is turned on. I was therefore able to disconnect my DAC converter and go back to the optical/Toslink cable from the TV to the adapter with no unpleasant boost to volume. The high-fi music program is nice too, though the default was much too loud and had to be adjusted by my HAS. I would suggest to @Jack_F to have your Costco fitter ask Philips to update the 9010 firmware to accomplish the same thing. Or send an email to mcbg@demant.com and address your concerns to Marc, who is in contact with the developers.

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#110

piques46,

Thanks for the update. When you say “the firmware now saves the latest user-set volume”, do you mean it saves it on your phone, or does it save it into the hearing aides. In other words do you have to use the Phillips phone app to select the TV Adapter Program or can you do it by just pressing the buttons on the hearing aides?

Jack.

#111

It must be saving it to the HAs because it kicks in when I press the buttons and keeps the previously set volume. As for selecting the streaming program, the buttons will accomplish that in the rotation after the last optional program, but they did so even before the firmware update. If you want to change the surround/mic setting of the TV Adapter you do have to use the app, or at least I can not figure out any way to separate the two streaming settings using the buttons.

#112

Thanks for the info.