I can think of two possibilities that are likely on this type of aid.
-
Sometimes the fitting algorithm is a little too trebley if that is indeed a word. So a reduction in higher frequencies might be the ticket.
-
The other possibility is that they are using the ‘Spectral IQ’ frequency transposition setting (which their software auto-selects if you are a candidate). This technology can help a LOT of people get better hearing of higher frequency speech sounds such as ‘S’. However, it can take some getting used to, and some people, especially long term users, may simply reject the way it sounds.
You’ll know if this option is active because when you look at the adjustment screen with the four lines on (blue, green, purple, black dotted), you’ll see a yellow and green shaded area.
So simply switching off Spectral IQ (the yellow and green shaded area will vanish), should clear the sound up nicely and solve your problem.
Many practitioners will fail to offer the patient a choice because they simply assume that if the computer picks it, it must be the right setting. Experience has shown me with this specific technology it’s always best to ask.