My wife was fitted with the Xceed 1UP and cros yesterday and is very happy with the sound of speech. It is both louder and sharper than with her Phonak Naida Q 90 UP which she has had for five years. Also, the feedback control is much better.
I purchased an iPhone 7 and paired it with the Xceed, but unfortunately she says the sound is very bad. (I was worried it wouldn’t be loud enough, but it is.) She says it doesn’t sound like music. (I’ve also tried all the different EQ settings on the iPhone. doesn’t help at all.)I’ve been trying to figure this out. I listened with headphones to the iPhone and the sound is great. I also listened to music through her hearing aid on all four programs that she has (this includes one tele-coil). It sounds fine to me on the speech programs but the tele-coil program sounds distorted.
She also tried listening to music through tele-coil and she says that sound is bad also. She previously was listening with the Phonak tele-coil with her head right next to a speaker and the sound was acceptable. She has approximately 115 to 120 DB loss at all frequencies. (she has also tried listening with just the speech programs to a speaker. Sound still bad.)
I have been doing some adjusting of her programs myself on the Phonak, and I noticed that for Bluetooth (which was only available with the ComPilot — which provided poor quality sound) there were two options: Bluetooth audio, and Bluetooth phone. Is it possible in the Oticon that there is another program that would be specifically for music? Frankly, our provider was not very knowledgeable or helpful in this regard.
One question is does the Bluetooth streaming from the iPhone have a separate program that overrides the other programs? And can that be adjusted independently?
We also noticed that it’s possible to acquire a Direct Audio Input. Is there any reason to believe the sound would be any better with this device? Could she still use the phone for music with the headphone adapter cord? (I would think so.)
Or is there anything else anyone could suggest to help her with music better that we could tell to the provider for her next follow-up? I have downloaded the Genie 2 fitting software that I haven’t yet purchased a means to connect (I used the Ícube for the Phonak). Presumably by manipulating every channel I could make it sound like the Phonak. I doubt the provider would have the patience or interest.