My audiologist and I recently ordered a new Oticon Sumo DM BTE hearing aid, with a headband bone conduction and a BC462 oscilliator, about two months ago. After seeing my audiologist thrice with tedious setups, tweakings, testings, etc., I still do not hear and see my hearing aid making beeps and turning off its red light status when the battery power is low as shown in the user manual’s pages 12 and 20.
Even when my new digital hearing aid loses its power quickly (no degradation and weakness like my former analog 380P, E38P, etc. models did), its red light is still on! Is this normal? Did my audiologist and Oticon’s technical support missed an option in Genie software?
Thank you in advance.