This is what Oticon said: “We would recommend first forgetting the pairings on your Streamer Pro and then repairing these devices. If this does not resolve the issue, try pairing the Streamer Pro to another phone. If the problems did not reoccur this suggests the paired phone could be the cause rather than the Streamer. We would recommend if possible, to take the Streamer Pro to your hearing aid professional. They will be able to assist you troubleshoot these issues.”
I re-paired it, still getting the same problem occasionally. I can’t see how my audiologist could help. They’re not going to know any more about it than Oticon. I’m not in a position to try a different phone at the moment.
I feel I’m not going to get a solution unitl I can find a way to reproduce the problem. It only happens occasionally, and otherwise works fine.
It’s a frustrating kind of distortion, because when it’s happening, it’s silent in between the speaker’s words, but the words are “bubbly”. It sounds like they’re being digitised incorrectly.
It never ever happens when I’m playing music. I noticed last night that music drops out for a moment (less than a second) when I turn on certain light swiches in the house. Must be interference from the spark as the switch closes? I might try to do that while on a call.