My partner has just obtained new hearing aids and an Oticon Streamer device. The streamer works wonderfully using BlueTooth with his iPhone and with his desk phone (a Cisco 9971), and via an audio cable for the TV etc. Setting all of that up was really easy.
However, we’re having no luck getting it to work with his iMac. Since he uses that with a TV card a lot, we’d really like to get it talking BlueTooth to the streamer. We can pair the device OK (it shows up on the iMac as “Streamer 1.4”), but when we try to select “Use as audio device” an error comes up: “A bluetooth audio error occurred”. Sometimes that pops up immediately, sometimes a few seconds later, but it always comes up.
Oticon say this should work, and there must be a problem on the iMac side. Apple tech support (on the phone) said it should work, and there must be a problem on the Streamer side but suggested taking the device in to an apple store to see if the techies on their “genius bar” could get it working. We did, and their “genius” couldn’t get it to work whatever he tried. He suggested it could perhaps be a problem with OSX “Lion” (latest update to Mac operating system). Back at home we tried pairing the streamer with a different Mac, a Mac Mini that hasn’t yet been upgraded to Lion, and the behaviour under OSX “Snow Leopard” is the same.
Has anybody sucesfully used the Oticon Streamer with an Apple iMac? Or investigated it thoroughly and decided it’s not going to be possible?
Advice or pointers would be very much appreciated! Thanks!