I bought my left Oticon OPN3 in Fall 2018, and saved up for my right one, which I just got.
The folks I bought my OPNs from are great, but they do not program Oticon at all. This was a mistake that happened because I used Hearing Revolution and somehow they did not know that this hearing aid office doesn’t fit Oticon. They brought in a new audiologist who has fitted Oticons for years - she fitted my left aid. But she is now working at a different location. I could ask to go see her, I know, and I may do that. But I’d still like to learn something from the very knowledgeable DIYers here!
Here’s what I experience with my right aid that is bothersome:
I hear a faint white noise in my right aid as soon as I turn it on. Eventually I tune it out and then I only hear it when the room is silent. But it drives me a little crazy.
When using bluetooth to watch videos on my phone, the audio is not good. This is hard to describe, but I will try. There is an abrupt “blp” sound constantly at the end or beginning of most words. It’s hard to tell, but I think it may be happening during the vowel sounds? This makes the whole audio sound kind of “scrubby” with these weird kind-of scratchy sounds throughout all the audio. It’s a little bit like in the old days of analog TV when the cable was going out and the picture and audio became garbled. This only started after I got my right hearing aid.
What they did during the fitting, as far as I could tell, was this:
They updated the firmware on my left aid. Then they used the Noah to measure the resonance in my ear canal (at 3 different frequencies, and then with a voice recording). They measured the right a few times, said it looked strange (“bumpy”), and then measured the left and said it’s similar so it’s probably correct. Then using Genie2 they copied over the settings from the left aid to the right (my hearing loss is essentially identical in left and right ears).
I will go back and ask them to adjust it. But I am hoping to first get some feedback from the DIYers here: if you even know how to “explain” better what I hear, or if there is a name for this or it’s a simple problem, that would be information I can give to them that might help. (To be clear: I’m not trying to tell them how to do their job…I’m just trying to bridge the gap between lay person who can’t properly describe the issue and hearing aid professional who doesn’t actually know the Oticon Genie2 software very well but is more than willing to try to help me hear better).
Thanks in advance!