Oticon ON app rant

Hearing Aids Manufacturer Support
#28

Bookmarked this discussion so I could come back to it today when I had more time.

I deleted the ON app and rebooted both my phone and watch. I find the easiest for me is the triple click option. Able to control the aids from there with no problem except when I go to the tv adapter which defaults to 84 on the vol scale! I manually turn them way down and then they work great.

As far as the watch goes I think jcw11 might have hit the nail on the head with the problem being the newer watches. I also have a 7 running 8.4.2 and get nothing but the same results he does, which is a headphone volume screen that controls nothing!

I doubt if 15.4 will help anything since I am currently on the 15.4 release candidate. I can live without the watch control feature since we have the phone capability and the manual buttons already. The ON app is now the OFF app as far as I’m concerned.

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#29

Have you tried scrolling down, I have the watch series 5 and if I don’t scroll down all I see is the headset volume.

#30

Luga, on your iPhone, go to the Watch app and select the settings for Accessibility >> Accessibility Shortcut (all the way to the bottom) and select Hearing Devices. This will give the Apple Watch the same accessibility capabilities as the iPhone.

2 Likes
#31

Nothing to scroll down to Chuck. What you see is all I get.

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#32

But you have the hearing aid control on the iPhone? Never seen that issue maybe a bug in watch 7. I never seen that issue, but I have watch 5

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#33

Doesn’t work.

Yep, phone control panel works as it’s supposed to. Problem is only on the watch with no app (app works great). Like you are guessing, maybe a Watch 7 bug.

#34

I’ve done this and get the same result as @lgbuck62 . Just a slider that you can’t control.

Also the selection of Program or Mic Volume in the complication does not enable the complication on the watch.

Worse, I’ve upgraded to RC for both Apple Watch 8.5 (build 19T242) and IOS 15.4… Still broken on the watch. :frowning:

#35

Not sure what to say other than my watch series 5 is working as it should. And I have the latest released firmware on both my iPhone and watch

2 Likes
#36

I had the same control of my Philips 9030’s as Chuck mentions and was able to control the aids from a triple click of the iPhone or via the Apple Watch Version 5. However, everything but the volume has disappeared once I unpaired the Aids from my iPhone.

I have not tried to reconnect the 9030’s because the VA has graciously given me Phonak P90’s. Therefore, not sure if the Watch controls will return.

David

#37

No the controls are for MFI aids only is my understanding and what I have observed

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#38

Agreed…the 9030’s ARE MFI and worked beautifully with my phone and watch but Obviously Phonak doesn’t work with MFI.

I was able to manipulate some of the Phonak features via “3 click” and my watch until I stupidly removed the 9030’s from my iPhone fearing conflicts if I didn’t.

I don’t want to Forget my Phonaks and reinstall the 9030’s then reinstall the Phonaks again since everything is currently working perfectly, other than the occasional SIRI jumping in at the wrong moment caused mainly by interference with the temples on my glasses…something I will address shortly.

#39

I have gotten to the point of not needing the ON app, yes at times I still try to use it on the watch. Guess what? I have had less unmute issues, I have had better battery life, and less issues with connectivity while using the TV adapter. I have found that if I do have connectivity issues, I restart my iPhone and problem stops for a few days. So there seems to be an issue with the iPhone not cleaning up stale cache and that seems to be causing the connectivity issues.

#40

IOS 15.4 has been released. No noted changes to hearing devices was noted. So far so good

#41

Have spoken with both Apple and Oticon… they both say the ONLY way you can control the hearing aids from the watch is with the ON app… so, if anyone can show me otherwise, eg posting screenshot of your watch where you can control the aids without the ON app ,(using the iphone controls) I’d appreciate it… thanks

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#42

Well, Apple did it again. Using WatchOS 8.4 I had full control of volume and programs for my OPN1 aids; now, after updating to WatchOS 8.5 I am seeing the same headphone volume display that others have reported. Like Chiuck, I deleted the ON app several weeks ago and saw better battery life for both the OPN aids and the iPhone and the Watch controls worked fine for the OPN aids until the update to WatchOS 8.4.

#43

Wow… so you’re saying you were able to control your aids on the watch without using the ON app? what watch do you have? I have the 6/OPN S1 aids/iphone 12 pro …

#44

I have Watch6 and Watch4 and I could control the OPN aids from both until I upgraded both watches to Watch 8.4

#45

Thanks… I couldn’t get it to work before 8.4 … wonder what the trick was? Oh well, let’s hope they fix it… although in talking with both Apple and Oticon, they both told me it wasn’t possible without using the ON app ?

#46

Yep looks like Apple has removed the last thing that I care to use the Apple Watch for, I believe I will just start wearing my beautiful citizens watch my wife gave me many years ago

#47

I did have the On app on the iPhone (13Pro) up until a few weeks ago. I never bothered to install the ON app on the watch because the builtin Accessibility Controls always worked on the wat until I upgraded to 8.4