Thanks, this is helpful.
In my regular program 1, with the 5 preferences I gave the software upfront, the noise setting in mine is set to medium in the first place.
When I complained to my audi about the ambient noise, she consulted with the Oticon trainer and the trainer advised her to have a second program for me where the noise is set to max to address the ambient noise issue. So it seems interesting that your audi decided to go from high back down to medium on the noise reduction setting in trying to improve the noise reduction. I think the difference there is that the low noise reduction setting is for a -5db reduction level, medium is -7db and max is -9db noise reduction.
It seems counter-intuitive that your audi went from high to medium noise reduction to try to reduce the ambient noise for you, because high noise reduction setting means maximum -9db noise reduction. But if for some reason it seems to work better for you then that’s what counts, I guess. And it sounds like you said it seems to work better for you now. anyway
As for my case, my program 1 (with medium noise reduction setting) and program 2 (with max noise reduction setting) doesn’t seem to make any noticeable difference for me. The most noticeable difference to me is that for some reason, the ambient noises don’t seem to bother me as much as initially anymore. I still hear them like before, it just that they no longer seem overwhelming or bothersome to me. My brain seems to now accept them as more normal now. So now I’m trying to focus more on whether I can understand speech in noisy situation or not, instead of having less noise in noisy situation.
But I agree that if you’re overwhelmed by the noise then you can’t focus on understanding the speech. You need to somehow overcome the noise issue first.