#7

Yes it matters for this instance (see the picture from Genie in the OP/Original post). In this instance the hearing aids are powered by the batteries, not the Hi-Pro.

What model Oticon hearing aids are you saying don’t require batteries?

#8

Went back and looked at the Oticon instructions. You are right. That’s an odd connection or I can’t picture it.
My above description of lights could still help the OP.
I have Phonak aids, iPFG and Target software.

#9

Sorry I haven’t gotten back to you guys. Life gets in the way…

  1. I did click OK, but the screenshot of the preferences shows the SELECT button is grayed out. Do I need to be able to click the SELECT button to select the HI-PRO VER 02?

  2. Yes, I have batteries in the hearing aids.

I have attached a closeup picture of the writing. The first line says “NOAHlink”. The second line says “Cable #2”. Same writing on both cables.

I have also attached a picture of the bags the cables came in which shows the labels on the bags.

Cables
Cables.jpg3024×4032 753 KB
Bags
Bags.jpg4032×3024 2.18 MB

#10

You need to click DETECT

What the heck is this?

cb2

#11

Oh, when you do click DETECT tell us about the light activity on your mini Pro.

1 Like
#12

  1. The white thing is just a bread tie that is wrapped around the coiled cable. I removed them both, white one on the blue cable, black one on the red cable.

  2. When I click DETECT, the yellow PC light flashes several times, no activity on the L and R lights. While the PC light is flashing, a message comes up saying, “Please wait while Genie detects programming devices. After detection, select a device.” Once the activity stops, the SELECT button is grayed out, however SELECTED is shown to the right of HI-PRO VER 02 at the top, above the serial number. Maybe the SELECT button is grayed out because the device is already selected?

#13

The left and right lights on the mini pro not lighting sure looks like you are not communicating with the aids. Bad connection somewhere maybe.
Let’s see what PVC says.

#14

Your cables are odd?? Do you know how to use a multi-meter? It’s not very difficult. You can get one free or just a couple bucks at Harbor Freight.

Description of three types of Programming Cables

#15

Yes, I have a Fluke meter. I did a continuity check on both cables and the results for both are the same and are listed below.

CS44 pin 1 to Mini DIN pin 2
CS44 pin 2 to Mini DIN pin 1
CS44 pin 3 to Mini DIN pin 3
CS44 pin 4 to Mini DIN pin 4

I believe this matches up to the diagram for the standard CS44 cables shown in your link.
I purchased these CS44 cables and the Flex Strips from The Hearing Club. Is it possible the Flex Strips have an incorrect pin out? I have attached a picture of the box the Flex Strips came in.

FlexStrips
FlexStrips.jpg4032×3024 714 KB

#16

Your cable pinout looks good.
The flexstrip is three conductors. Like this;

27388429789_247cee3e92_b
27388429789_247cee3e92_b.jpg1024×587 114 KB

#17

Flexstrips are not a solid/works-every-time connection. and if you put the hearing aids in your ears with the cables connected you will likely lose your connection if you tug on the cables.

Try slight adjustments to the flexstrip (a little twist to the left or right) but mostly straight into the slot atop the battery door. I recall having to re-seat the flexstrip and close the battery door a few times before it would connect. Try just one hearing aid at-a-time in order to get more rapid results.

#18

I have re-seated the flexstrips many, many times, wiggled left, right, in and out with no success. I did notice, if I unplug the usb cable from the pc and plug it back in, the yellow PC light flashes, then the blue L light flashes, then the red R light flashes. That is the only way the L and R lights will illuminate at all. Is there some way to test the mini pro?

#19

I get plug-in mini Pro lights = (power/L/R)
I get Connect/Detect mini Pro lights = (PC/L/R)
I don’t know of a way to test mini Pro, except to use it.
Too bad you don’t have another for comparison.

#20

Oh, the cable small end is firmly plugged into flexstrip, correct?

#21

It’s frustrating I know.
When I got my serial Hi Pro year’s ago I had a similar hold up as you. My issues were driver related and USB to serial cable conversion. It took three different cables and drivers to get the Hi Pro to function. That’s been 10 years ago.
You might double check updates for your computer and also the Hi Pro.
Following this thread it sure looks like the cables from your Hi Pro to the aids are not communicating some how. Thinking out loud, your Oticon software sends a signal to the Hi Pro which goes to the aids then back the way it came. Somewhere in that sequence the left and right lights should light. Could be the Oticon program not sending the signal, Hi Pro not relaying to the aids, bad wiring or connection. With both aids doing the same thing it seems it would be the Oticon software or the Hi Pro, something common to both aids.
PVC is good at this stuff. You have good help.

#22

Yes, the cable small end is firmly plugged into the flex strip. I have a second set of flex strips. I tried those with no success. Also tried using a different laptop with no success.

#23

Ask the mini Pro seller if the mini Pro was tested-working and see what he/she says?

#24

I sent a message to the seller on AliExpress. Will see what she says.

#25

I once had trouble getting my minipro to detect an Oticon aid I purchased on eBay. I opened the aid and looked at the three contacts that match up with the ribbon cable. One of the contacts was slightly askew and not parallel with the others. I took a toothpick and carefully straightened the contact. It was then detected. Probably just a shot in the dark but it might be worth a look to see if the contacts in the aid are properly aligned.

1 Like
#26

After several explanation emails, the AliExpress seller agreed to take back the mini Pro and send another one or issue a refund. I will be sending the mini Pro back to China for a replacement. Hopefully the next one will work. Thanks everyone for your help and advice.