I did not have the re-boot problem on my initial pair of Epoqs but it happened on my 2nd pair. One was sent back & replaced but the 2nd one has done it once also. This sounds like an inherent design problem if it has been happening as frequently as this thread suggests. One would think Oticon would be aware of it, but it would also be good to know if this is a new issue and/or if it is related to one or more manufacturing lots and if they are working on a design fix. I would hate to have this start happening after my warranty expired!
Perhaps a new thread is in order to better asses how many of us have experienced the re-boot problem…
If we each were to list our country of origin (since mfg. lot may have something to do it), our hardware problems with Epoq (list model) AND not muddy up the thread with attitudes & private AuD issues, I’d volunteer to send the thread on to the International and the US contact addresses and invite them to post answers to the thread.
That way they have only one email to answer instead of multiple. If they cannot answer one person or one thread, that will say more about their attitude to the end user than anything else would.
Regarding Wax filters & replacement parts/accessories:
I am curious as to why you would not get replacement parts thru the person who sold you the HAs. My AuD will order them as part of the ongoing service to the client.
In general, I believe it is Oticon’s policy that purchases & repairs be made via the AuD that sold the product. If they tell you they cannot get something, then I would contact Oticon & complain. They will either get on the case of the Sales Rep or on Customer Service.
I’d also be interested to know what address or phone# everyone has been using for Oticon Customer Service.
I too sent an email inquiry to Oticon & did not recieve an answer but, on my 2nd attempt to contact them regarding product, I used a different address and further mentioned in my email that prior attemps at contact resulted in no replies. My 2nd attempt was to Dr. Douglas Beck and I recieved an immediate reply as well as 2 follow-on messages with the information requested.
The contact info for Oticon is:
In the USA
29 Schoolhouse Rd
Somerset, NJ 08873
firstname.lastname@example.org (Douglas L. Beck Au.D., Director of Professional Relations at Oticon Inc.)
Contact info for International is more generic:
Tel.: +45 39 17 71 00
Fax: +45 39 27 79 00
Your specific country may have its own contact. If you go to Oticon.com and choose your country, it will take you to the specific web site which may or may not have a more direct contact link (similar to the USA one).