Thanks again for the suggestions.
Chris, I’ll try to grab the wire nearer the dome but it won’t be that close. I have a very long ear canal (so I’ve been told). Still it’s worth a try.
I saw the audiologist’s assistant today who can’t find anything wrong, so she fitted me with a smaller dome in the left ear. It doesn’t fit tight so it has another piece of plastic to keep it from falling out of my ear. A compromise, yes, but IMHO not a good one.
I really don’t feel comfortable with my wife taking the dome out. It’s close to the eardrum, and I have a big bend in the canal. As careful as she is, she isn’t trained for that type of a job. If it comes out easy for her OK, but after a few dozen tries, it’s emergency room for me, and that’s a waste.
I still think for a $6,000 pair of hearing aids, for the dome to stay in the ear once is cheap, defective, design and manufacturing. The company should fix the problem, recall all the hearing aids, and fix them at no charge to a more advanced technology.
Every business is in the customer service business.
Rant #2 Battery life
The audiolgist’s assistant told me the batteries have never been good for over 12 hours, especially when using bluetooth.
She said they last for 6 months at full capacity and cost $30 each.
So that’s $120/year for rechargeable batteries PLUS I forget how much the charger cost me but I know it was over $100.
I bought it to save the environment, but if I don’t get a chance to put the batteries in the charger for a half hour per day, I end up putting a disposable in anyway.
The disposables last about 4 days each in these hearing aids. That makes 91.25 batteries per ear per year, times 2 hearing aids is 182.5
I can get batteries at about $0.24 each, so that times 182.5 is $43.80 per year as opposed to $120 for the rechargeable.
I’m beginning to believe Oticon’s “People First” slogan refers to the bank accounts of the people who own the company.
I guess I’m stuck with these Oticons for another 5 years or so, I just can’t afford the price tag, but next time I will not be buying the same brand.
Any better ones out there?
Every business is in the customer service business. If your customer has a problem, the company has an opportunity to either lose a customer for life, or gain a customer for life. It depends on the outcome.
If someone in my business has a problem, I solve the problem and then give the customer something extra for free to make the customer feel glad that he or she had a problem. I keep customers for life that way.
Oticon is losing a customer for life.