#1

Just curious as to whether anyone has had this happen when trying to connect app to aids. I have KS9’s and this "no internet " comes up at different times. I was under the belief that app connected to aids through bluetooth and I don’t know what the internet has to do with anything.
Your thoughts or experiences with this
Screenshot_20211105-115736_myPhonak|281x500

#2

I have KS9 but rarely use app. I have not gotten a “no internet” message while using the app, but I have gotten the message on occasion on the phone screen. Is the “no internet” message interfering with your ability to use the app? The only occasion I can think of where internet would matter is if it were checking for or downloading updates.

#3

This comes up when I do not have internet available and is throuh the phonak app when trying to connect to KS9 aids with my S7 Samsung phone.All I was trying to do was see what sub-autosense program I was in.

#4

Bottom line is I don’t know. I did find this interesting that states that an internet connection is necessary for pairing. However once they’re paired (as opposed to connected) I wouldn’t think it would matter. Phonak Support Community

I also wouldn’t rule out a newer phone working better even though their app compatibility tool shows compatibility. I have always found connectivity to be “glitchy.”

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#5

Sounds like the app is trying to do more than just streaming. Do you think something like Location Services relies on the cloud and so the app is requiring internet?

#6

I myself do not think the app has anything to do with streaming,basically just a tool to tweak programs or adjust aids. I also believe the only time the app needs or looks for internet access is for a remote support appointment.

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#7

Typically hearing aids and their apps interact via Bluetooth, which I should have called it instead of streaming.

#8

Looking at your screen capture, I suspect that the “no internet connection” warning is coming from the phone itself, not the Phonak app.

#9

I’m getting the same message is it’s from the myphonak app NOT from phone. It’s the first time I have seen this no internet message from the myphonak app. I have no clue why internet is needed. Connecting to the aids by Bluetooth is pretty much too long. Phonak needs to fix on that.