[quote=marc hanna;139956] It was from Phonak’s website that I learned that this model came standard with T-coils, but I have no idea how to activate them or if they’re programmed automatic or anything. Phonak’s website is oddly unhelpful: they want me to consult my hearing care provider on everything, whom from our experience so far has not proven customer service oriented.
I believe it is a good thing that your daughter’s HAs came with t-coil. She may or may not use that feature, but she has the choice if included. T-coil has two modes. One is the automatic mode that is activated when you put a phone with a magnetic field to your ear (either an old fashioned land line phone, or any modern IP or cell phone with a small magnet attached (you can get those from your Aud). The other mode is a manual mode, which require the Audi to make one of the manual programs a t-coil program. That can then be activated when in looped venue, church, airport, theater, etc. I do to know how Canada is in regards to looping public venues. It is unfortunately not very prevalent here in the US. In Europe they are far ahead of us. But in any case, I recommend t-coil, because you never know when you get the chance to use it - and when you do the benefit is huge.
All manufacturer web sites seem to be less than helpful. Buying HAs is made incredible mysterious and none transparent. I think it is because it is considered a medical device and as such we, the consumer, are not supposed to make decision without the input of a “Doctor”. That of course becomes a problem when the “doctor” gives you very little input! Many discussions on this site are about the importance of finding and Audi you can work well with and who has the patience to listen to all your concerns. Some are better than others. That said, it does get easier as you yourself become more knowledgeable and learn how to ask the right questions.