New Sound had been a wholesale hearing aid supplier for years, so when they opened their new retail website, I decided to take a closer look at their products, which use Sound Design Technologies DSP chips and include virtual office software. I finally yielded to my wife’s “urging” to get hearing aids and bought a pair of their ADRO NSG275 DOA units.
Summary: they fit fine, and I hear well, including children’s squeaky voices, in restaurants, the TV (at my wife’s volume), in movie theatres (loud sound control), etc. I have yet to silence my lawn mower but I’m working on it. My wife has reset her “What? meter” to near zero!
All in all, I am quite satisfied with these hearing aids and would recommend them to anyone with a mild - moderate hearing loss** and a computer, for tweaking them. New Sound has joined America Hears and Hear Source as suppliers of top quality hearing aids with virtual office and Internet support.
I received the units exactly 7 days after ordering them through www.lovehearing.com. Ordering went smoothly although their new retail web site was / is still under construction. The Tube and Dome Fitting diagram was made to print on A4 size paper, which is larger than the 8.5x11” US standard (one must print at 100% for an accurate measurement). I persevered by printing the ear measurement chart without borders. I found more information in the New Sound Product Catalog on page 31. A nice lady named Alice helped me out via email with fitting questions and was able to make quick fixes to the web site.
I was able to pay for the units with my VISA card through PayPal and shipping was via DHL, which was quick and tracked all the way. Seven days is pretty fast from China to Arizona.
Everything arrived in a 6.5” x 5” X 2” storage case. The Has were packed in a smaller night storage case (3.5” x 1.5” x 1”). The NS-PRO USB adapter and cables that connect to the hearing aids were included along with brief manuals, a CD with the “MyFit” programming software and USB driver, which installed with no problems on my Vista personal computer.*
The open-fit aids fit very well – more comfortably than I had expected. As soon as I could hear that they were working (they had been set to my audiogram), I had to try out the adjusting software and so plugged the ribbon cables into the aids. They fit right behind the battery door, which makes tight contact when the door is closed. These cables plug into the NS-PRO USB adapter and a USB cable plugs into the other end of the NS-PRO and connects to a standard USB computer port.
When I started MyFit, it detected the aids right away but did not save the original HA settings properly, so I emailed Alice and she got the software engineers working on the problem.
Meanwhile, she sent me a link to their older, more thorough but more complicated fitting program, NewSoundFit 5.0.7 (NS-Fit), which I downloaded and this worked much better. There were a few bugs but they fixed them right away and I used it to reprogram the hearing aids from scratch. (BTW, this was an engineer’s “hog-heaven.” )
NS-Fit lets you enter all your audiogram data, temporarily sets that information into the hearing aids, then lets you do an InSitu hearing test with sounds played through the aid’s amplifier, speaker, acoustic tube, earpiece and into your ear canal. This refines the sound processing beyond what is possible from the audiogram, alone. One can SAVE that information to the hearing aids and/or modify the settings manually and SAVE again. One has custom control over the complete set of hearing profiles.
*Also included were custom measured charts for each aid of the OSPL90, 60dB Full on gain curve, and 60dB response curve.
** For reference, my audiogram is 250: 45,45; 500:40,45; 1K: 35, 35; 2K: 25, 50; 4K: 65, 70
See next installment for using the NewSoundFit v. 5.0.8