When they called to confirm the appointment, they asked if I had had a hearing test, and asked me to bring it “for comparison”. While I was there no testing of any kind, they made a copy of my audiogram. When I went in with the fitter, she asked “I understand you are interested in OPN 1”, I said yes. She then said, “I have no idea how they sell at this price”. She asked what color HA, if I wanted to use with a cell phone, I replied gray, and yes, Google phone. I said “I have some questions”. Her reply was “I have a few minutes to place the order, we will call you and take care of things when they arrive”.
That was it, no more than five minutes with the fitter, no testing, no important questions. Two days later Hearing Revolution called for payment, and I asked what was on the order, making sure the Connect Clip was on it. They said OPN 1 with 60 db low power receiver and Connect Clip.The audi I saw previously about the OPN 1 stated my loss needed 85 db receivers for my loss as we compared OPN 1 & 2.
I then called the clinic and left a message about receivers. In the meantime, I plugged my audiogram into the Genie 2 program, selected the OPN 1 aids, and it automatically selected the 85db receivers! Three days later the fitter called me stating the 60 db receivers were “adequate since there is no speech in the range were my loss is at 65-70 db”. No questions about lifestyle, meetings, music, activities, hobbies, nada. She said she would call and see if they could change the order. A week later I called Hearing Revolution, no call from the clinic, still 60 db receivers.
Hearing Revolution offer includes one year follow up, 60 day trial, 2 years batteries, I can imagine what that one year followup would provide, or worse need for warranty service. Even at $3700 for the OPN 1, that makes the poor clinic service and treatment not worth it. I’m fed up with the three Audiology clinics I visited. Worst shopping experience of my life, close to the worst car purchase I made of 40 years ago.