New hearing aid specialist is terrible!


I have been quoted 4000 for a pair of Naida B70 UP aids. Less 1500 insurance discount. Final cost 2500 a pair. B70 has more fitting options and programs than the B30 UP. At Costco, you can get a pair of Brio 3 aids for 2600 dollars which is the same as the Naida B90 UP



That’s a good price to get the highest level of B90. I tested the B50 last month and my biggest complaint was the sound compression and the specialist then (the good one) called Phonak and was advised that going down to the B30 would suit me better.

With such profound loss, the extras of the higher levels wouldn’t be very beneficial to me. So far the B30 seems just fine, and in fact even seems louder than the B50 I tested. Though that just could be the programming. I’m told the sound compression is turned off, but I still experience it. So i’ll inquire about that at the follow up.

Does Costco have the equivalent to the B30? Because if they sell the same as B90 for 1300 for 1, then I figure the B30 would be much less than that.



I wanted the Naida B70 or Brio 3 UP aids because l need the speech in wind. I do not think Costco sells any aids equal to Naida B30 UP. I don’t need sound compression either.



I think I got a great deal on the B30 anyway. I’m retired and home a lot, so I think the B30 level suits my needs just fine since i’m mainly in quiet environments all the time. I didn’t get a chance to ask about the tinnitus masker yesterday, so i’m hoping I can get a benefit from that, and will ask at my follow up, but i’ve read on here that it’s not as great as it sounds.
My ideal aid would be the comeback of analogs. I’m praying enough people clamor for their return and force the companies to put them out again. They’re truly the only kind of aids that really work best for profound loss imo.

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You can ask your audiologist to reprogram your digital aids to be like more analogue by turning off noise reduction. If it can’t be turned off then reduce it to an absolute minimum.



From all your posts I could see asking your new audiologist for a completely new exam and hearing aid programming, ask for a REM test too.
You have not been given a fair chance with digital aids. They are truly better than the analog aids. For me it was night and day.



Since my loss is so profound, i’ve been told there’s only so much hearing aids can do for me and the only route for me at this point would be a CI which i’m not ready to do.

They don’t do REM at this place so could I find someplace to go that does do it with my aids or would I have to purchase aids from them? The digital aid is good, especially this Phonak, but my problem with such profound loss is clarity is shot.

So no matter how loud the aid is, there will never be much clarity. For example, I just came back from bringing my bird to the vet for his nail trim. In the small room with the vet, was all bare walls and floors and the echo in there was SO loud I couldn’t make out anything they were saying even though I heard their voices. With the analog aid, it’s a lot easier for me to decipher words.

This is what I initially told the good specialist at the very first meeting. That no aid is going to allow me to have conversations again. That’s just the reality. But what I do want and can realistically expect from a hearing aid is basic amplification of all sounds and digital just doesn’t do that and on top of that the sound from digital is far different from the true life sounds of an analog.

But I will take your advice and inquire about REM. I’ve read a lot about that but for some odd reason, it’s not practiced by very many audiologists or specialists and for the life of me, I don’t know why if it’s something that helps.

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When my audi asked me the same question many times I tell him I have to go out and about in public to see how it sounds.

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Your experience sounds a little like the one I had at the VA. I can’t really complain as it was all free. But, in the end it was worth about what it cost. Best of luck with your new specialist.



Thank you. I’ve been very impressed with the company management though. The Regional Manager has been in contact with me a few times already to ensure I get better care in the future. She’s been understanding and has stressed that the satisfaction of their clients are of top importance. So i’m being hopeful with the new specialist.

There’s even more good news. The specialist from hell at my location is only a temporary fill in while they get a permanent replacement to start in June. I’ve met the replacement previously and I like her so once that transfer happens, I can go back to that location which is much closer to my house.

The new specialist will be 30 minutes away by bus and train, but i’d rather that than see that guy again. 5 minutes to program a new hearing aid and then literally shoving the bill and pen in front of me is a terrible way to do business.

And as if to reinforce how it was all so rushed, the bill had my last name spelled wrong, and even more importantly, the warranty had 2020 as the expiration date when it’s a THREE year warranty! Had I not insisted on taking the time to read it, I would have missed it. That’s how rushed these people are and when you rush like that, mistakes occur.

The receptionist simply whited out the year 20 and wrote in 22 and when I questioned if that was good enough she insisted that it would be ok if she just ran it through the Xerox machine. I’ll show it at the new location and see what they say. I’d rather have a new one typed up.

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I have always had a positive experience with the different VA clinics I have been too. But I learned something from my grandmother a very long time ago. The better you treat anyone the better you will be treated. I go in with a positive attitude and I get a very positive experience from all of the Audis I have seen



I agree 100% about having a positive attitude, but this experience had nothing to do with that. He was pleasant enough, and so was I. There was no negative attitudes being expressed during the appointment.

The main issue was that this specialist didn’t express any patience or a desire to have my hearing aid programmed to the best of my satisfaction. You can go in with the best attitude, but when you’re being rushed and pushed out the door like that, it can sour even the most positive person, so I really don’t think having a positive attitude would have made that appointment any better.

Perhaps I should have spoken up about being so rushed, and insisted on him taking more time with programming, but I didn’t want to cause any trouble and just complied. So this had nothing to do with being positive.



When I go in to my appointments, be it my hearing or any appointment I have a check off sheet of what needs to looked at and cleared up. And I don’t leave until everything is checked off. I do my very best to be positive and kind and that also seems to save time in the long run. When I get in the room and the Audi or whoever comes in I have my checklist out and ready to go. That just goes back to my Navy training, everything was by the book and everything was verified and checked off. And it served me well my whole work life too.



A check off sheet of what needs to be done and looked at is a great idea. But for a hearing aid pickup and first time programming of the aid, there’s not much a check off sheet can do.
For a follow up appointment after wearing the aid for a while, then yes, it would be beneficial, but for a first time programming it’s my opinion that you can’t really know yet what needs to be done and therefore time and patience is required on both the specialist and the client.

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Maybe a program Music will be better for you? In this mode is no noise reduction.
I can’t agree analogs work better for profound loss.



I will ask about the Music program at my next appointment. I’ve been wearing an analog aid for 14 years now and find I struggle more understanding people with the digital aids over analog.

Perhaps it’s because my brain is so used to hearing in analog? I don’t know, but I do know that when I wore my analog, I understood and deciphered people’s words much more easily than I can with the digital. But this is all that’s available now so it’s either take it and adjust or be completely deaf.

But I will ask about that Music program if it can eliminate more noise reduction. If it works, I can set it on one of the programs.



From what you have said this is your first digital hearing aid. Always analog before. And you had a terrible HIS with this first digital aid.
You have not been given a fair chance with digital yet.
I remember so many unhappy people like you when digital aids first came out. But after they tried the digital and it was properly adjusted, most were very happy with the digital. As mentioned earlier, the digital can also be adjusted to sound and act like an analog.
I hope this works out for you.



Yes, this is my first ever digital aid and it’s a huge adjustment not to mention stressful making so big a change after so many years of analog. At times it feels like i’m hearing underwater. That’s the best I can compare it to analog.

With analog, all sounds are open and I felt connected to the environment. With digital, it’s that underwater feeling. You mentioned REM testing earlier, but this place doesn’t do that and i’m wondering if that would be beneficial to me.

Can I just look up a place that does this and bring the aid in there to have them do it, or does it specifically have to be done from the place that you purchase the aid? I can live with this aid, because it IS the best of what i’ve tried. But of course if it can be adjusted more for my hearing loss, i’m all for it.

Hopefully i’ll find a specialist that has the time and patience to work to make the aid best to my advantage. Thanks for your advice. It’s much appreciated.



The only way that I’m aware of for you to get services from the VA is if you are a veteran. If that is the case, you paid quite dearly for those hearing aids. And that service is much appreciated.



Looks to me the hole you are referring to is part of the ear lock designed to keep your aids from moving and causing feedback.