**I just need to vent my frustration. I had an appointment with my hearing aid specialist to pick up my Phonak hearing aid today and have it programmed. To my surprise, my regular specialist, who was incredibly nice, had patience and really took concern with my issues and genuinely wanted what was best for me with my new hearing aid was gone! This new guy stood there when I walked in and at first seemed nice. **
**When I inquired if my regular specialist was gone, the receptionist just motioned her hand in a “so so” manner as if she didn’t know. Ok. **
I went into the office and the new specialist put the Phonak on. I heard the beeps and he made a few clicks on the computer and asked how it sounded. I said i’d like more volume. He adjusted it and asked again "How does that sound?"
The way he was asking I felt was in a rushed manner. I asked if the volume can go any higher and he just nodded, rather than asking if I wanted it higher. So I had to ask, "Please make it higher and i’ll let you know when to go lower."
He did a few clicks on the computer and looked at me. I said that’s a lot better. He said something I didn’t understand and before I could even ask him to repeat it, he got up and took off the setting thingy from my neck, and I am not kidding, the very next thing he did was place the bill for the aid in front of me with a pen!
What?? Is it over already? I was literally in there not even 10 minutes! He gestures for me to head out to the receptionist to pay for it. I was so flustered by this that I complied. It was all so rushed like he just wanted me to sign and get out. And in the lobby area there were NO other clients waiting. It was completely empty! What’s the big rush for??
**At the receptionist desk, I opened my mouth to speak to her and there was loud feedback that even SHE heard from the ear. I could tell by the look on her face. I said “Can you hear that?”. She nodded yes. **
So I asked for the specialist to come back out and check the ear mold. He simply put his hand on my hearing aid, took the volume down a couple of notches and said it’s fine now. What a condescending prick! Now I have less volume you idiot!
So I stood my ground and said the mold shouldn’t be doing this kind of feedback. I shouldn’t have to lower the volume to reduce feedback. That negates the purpose of the hearing aid! He looked miffed and literally tried taking the hearing aid out of my ear right there at the receptionist desk. He tried yanking it out of my ear with his hand that I even exclaimed "Don’t yank it. I’ll remove it."
He takes the aid and said he’ll send in for a new one. “But don’t I need to make a new impression?!” He looked insulted and says no and actually added “I’m the specialist. I know what to do.” Needless to say, I hated him at this point.
**The mold had a big hole on the outer shell where you take it on and off. It was purposely made that way. My old mold is all solid throughout. He says they just need to fill that hole on the outer shell. But the feedback is happening IN the canal area isn’t it?, so it would need a new impression I said. But he again states, he’s the expert and knows what he’s doing. **
At this point I knew there’s no point saying anything to this guy anymore. He placed the mold from my old hearing aid onto the Phonak, gave it to me and went back into his office. The receptionist swipes my credit card for $1,300 and says come back next Tuesday to pick up the new mold. (the one I made no new impression for)
**I left the office feeling distraught and walked about 100ft before I realized I didn’t ask about the programs of the aid. I pressed the program button and I heard the beeps but unsure if there’s a 2nd program. **
**As much as I didn’t want to, I headed back to the office to ask about it. Now I only walked about 100ft away, gone less than 5 minutes. I get back to the office and he’s outside in the parking lot…smoking a damn cigarette!! Was his smoke break the whole reason to rush me out? Was his cigarette more important than my hearing?! I felt very uncomfortable walking up to him after seeing that. **
**Out there in the damn parking lot I asked about the programs, and he said there’s only 1 program. He didn’t make any others. (Shouldn’t he have ASKED me if I wanted a 2nd program inside?!) I then asked him about the sound compression and if it was turned off because it was muffling the wind and sound of cars. He waved it off saying it’s off and this was the best the aid is going to be and “i’ll see you next week”. The bastard! **
**I just wanted to get away from the guy so turned to walk back to the bus stop. It was such a terrible experience that I couldn’t shake it and did not want to return to him to pick up my mold next week. **
**So on the bus I sent an e mail to the main website asking if I could go to another location for follow up appointments and they said no problem and the woman who answered my e mail was empathetic to the whole situation promising she would contact that office about my experience. So now I have to travel 30 minutes further to the other location just to avoid this specialist again. **
**There’s really no point to this post other to vent my frustration at some of these “specialists”. They really should be completely deaf for weeks at a time in their training to understand more about their clients and perhaps it would make them treat us with a little more respect. **
He wasn’t the worst ive ever dealt with, (i’ve had some doozies) but he’s up there with the others. It really sucks too because my previous specialist was so wonderful and genuinely wanted what was best for me while this idiot only wanted his next damn smoke! strong textstrong text