Thank you all for your advice and reply, I really appreciate it.
To share more details about my situation, I have been working with this provider for nearly half a year and during that 6 months period I have been trialing several (maybe 5) hearing aids brand and series as per the suggestion of this provider. The office of this provider is a very small office operated only by 2 people. My hearing loss is very unique, I could not hear high freq sounds and I am diagnosed with profound/severe hearing loss. At first the audi advised me to try the new technology called “frequency shifting” which can move the high freq to hearable freq for me. The week after I went there and told the audi that it’s not really working so the audi advised me to try another one, until the 4th one. Please keep in mind I just want the hearing aid that works for me, and the audi seems not competent enough and doesn’t know how to fine tune or details of each hearing aid series that was recommended to me to try. Maybe the audi is patient but if she is not competent to know what is she doing other than simply make some basic adjustment and if it doesn’t work she would just ask me to try another one. Everytime the audi advised me to try another model/series of hearing aid, she never show me a written list of the price quote for each of hearing aid, and when I asked her to please show me the price list or give me a quote, she just said that she doesn’t have the updated one and she showed me the old “list”…but on that list it doesn’t state the model of specific hearing aids, it just states “digital hearing aid (top line): $2700-3000”…“Earmold: $150”…etc., very vague and ambiguous, right? and also she said “well don’t worry about that, now the most important is we just have to try to find one that works for you, it’s useless if I give you the price but then this one don’t work and we have to try another aids again, right? besides, I don’t know the price and have to ask the factory first, I wouldn’t know until I ordered and they send me the bill”…so I just go along with it since she seemed nice and friendly.
For your information, every time I trialing one hearing aid brand, it usually around 2-3 weeks, every 1 week I would go there to follow up, and when I told her I couldn’t hear well with this aid, she will just made basic adjustment on the computer, like increasing/decreasing the gain, of high or low, not a fine tuning. Oftentimes when I asked her to turn on the noise reduction capability or increasing the noise reduction level, she seemed puzzled and said something like “oh sorry this is new model, I have to call the company to ask”, then she called the company while I was there and asked how to do this and enable this feature etc.
Then after that, even I already told her it doesn’t work well to improve my hearing, she told me to wear it one more week, the reason she told me was “your brain has to be adjusted to new sounds of hearing aids”…ok so I followed her advice…
Up until the 5th aids, I went home and then tried it one week, then went back there and told her that the sounds or adjustment is not right, I still cannot hear well, she made some adjustment and at that time I also asked her, “well IF you can figured what’s wrong and adjusted it correctly and it works, how much for this aid?” …she just smiled and said don’t worry about it just tried it first, like usual she is evading my question…then she said “well to another person I would sell this $6000 a pair but for you …I think maybe around $4500” in friendly voice and gesture… I thought it was a fair price because I also researched and asked around and that “estimate” price, although ambiguous, was normal market price out there that every provider charges for this aid series that I have been trialing, (other providers that charged this same fair price also included warranty and unlimited office visit for adjustment service). So I thought it was fair and she is honest, nice, and friendly.
Oh yea the reason I cannot just changed provider easily is because my insurance is very strict and only cover certain provider and although it takes an hour drive, her office is the closest in my area while others were extremely far away. Although my insurance doesn’t cover all but it helps since I don’t make that much income.
Fast forward a week later, I got a mail from this provider and to my surprise, I am shocked to see that she sent me a bill of $6000!!! Furthermore, she also listed the due date of every payment that has to be made etc., with note that there is no finance charges if I made my payment on time. She just listed the brand of the hearing aid and that price on the bill, just the brand name, there is no series and serial number etc.
Again, I never been given written quote or list every time she suggested me to try different aids and also she never explain what cost or fee that I have to pay, also I never sign nor agree to anything.
Can I negotiate with her if I don’t agree with this price, plus the price on the bill is different with the fair price that she “quoted” me last time verbally. And I never sign nor say I am willing to pay that amount.
Seriously, I cannot pay that much! I don’t make that much and it will seriously put me in the hardship if I pay that amount. I am in shock and stressed now, that’s why I need your urgent help and advice. Thank you very much in advance for your understanding and I really appreciate from the bottom of my heart …