myPhonak app lost pairing with hearing aids

This Am I opened myPhonak app and it did’t recognize my aids. Had to start again and lost my settings. Is this symptomatic of a problem or just one of those things? Any way I can save my settings should it happen again?
I was able to reconnect no problem so not sure why it happened. New to this got my K9s about 3 weeks ago.
Stay well and thanks,
Nancy

The myPhonak app had an update the other day, well it did here in Australia anyway. After the update I had to pair them again, however my custom program settings were still there.

Is it possible your app auto updated and thus the details were lost?

I was not aware of an update; but since I did lose my settings perhaps not.
Thanks for the reply.

Are you sure your KS9s have the latest firmware?

I don’t know, only have them a few weeks and since I lost my saved settings wouldn’t expect firmware.
Got them Jy 29 with telecoil and they were updated -just went back last week so I’m thinking its updated. Anyway to tell?

Thank you,

1 Like

It was just one of those things
Just one of those crazy things
One of those bells that now and then rings
Just one of those things

Ah Frankie with the blue eyes.

Things happen. There recently was an update. I’ve learned to not just install the update but to uninstall the app and reinstall it once again. Then life goes on

Will keep that in mind. This time I did nothing .

Thanks