I lost partial hearing due to an autoimmune illness suffered in January 2016. It ended up causing damage to the apex of my cochlea and resulted in a unique hearing loss, a Reverse Slope. This is essentially the opposite of most hearing losses. Where I can hear the high frequencies just fine, but cannot hear the lows. My ENT told me I needed hearing aids and gave some business cards for local hearing aid dealers.
Initially I purchased from Costco after reading some good stories here. I intended on buying the KS6 aids at the time, but the fitter insisted that I purchase the Bernafon Juna 9 aids. From what I read here, these are aids recommended for many musicians or concert lovers. I am neither. So fitting after fitting went by and I asked about other aids and the fitter at Costco basically said they were all junk other than Bernafon. Needless to say after 3 months I returned them and never looked back. I think my bad experience is solely due to the pushy fitter. He also took phone calls during (literally) my hearing “exam” which really showed me a lack of interest in my hearing needs.
I ended up reading about BuyHear.com on hearingtracker.com. Allegedly Oticon was coming down on them for their low prices. Whether this was true or not, I’m not sure, but it turned me on to researching about them. I didn’t want to spend 6k and up on hearing aids when I’d rather spend that money for my kids’ college fund. My health insurance like many others doesn’t cover hearing aids.
Needless to say I called BuyHear and spoke with Mark back in June. I explained I needed a very skilled fitter considering I don’t have a traditional hearing loss. He let me speak with The fitter who would be programming my hearing aids. The fitter had a background as a HIS working in his father’s ENT office. He said he had fitted about 10 other reverse slopers before and was up to the challenge. I ordered a pair of the Oticon OPNs in July 2016.
BuyHear has provided the exact same service that Costco did other than they cannot test my hearing or perform a R.E.M. test. Personally I wasn’t overly impressed with the initial fitter, after several fittings where we went back and forth basically. He seemed to be winging it.
However, BuyHear seems to have grown exponentially and have hired other fitters. Joel, my current fitter is very patient and schedules a follow up fitting every week to see how things are going with my new fitting and to adjust the settings. We’ve had maybe 4 sessions so far.
Things are by no means perfect, but that is mostly because I have a moderately severe hearing loss and have high expectations of hearing aids. In fact I ordered the Oticon OPNs because I read that Oticon’s proprietary fitting formula (VAC) is optimized to properly fit all losses, reverse slopes included.
I would grade BuyHear an A-
Great prices, premium aids, and convenience.
When I needed a repair, it was painless and I was given a loaner set. When I needed additional supplies, there was no questions asked. And most of all when I needed to schedule a programming session, it was painless. I have no affiliation with them, but wanted to give a truly unbiased opinion.