I apologize in advance for the length of this but I think the lessons learned are worth sharing.
I lost hearing in my right ear around 2009 but delayed doing anything until 2015. My insurance doesn’t provide coverage but partners with a firm called TruHearing. I consulted TruHearing and they referred me to a provider near me.
I was fitted with a Starkey Z series i110 in canal device but I never really cared for it as the device kept falling out. I did return to have several modifications performed on the device, however the fit was always poor.
During this sales process, I learned that service after the sale as a TruHearing client is less than desired. While a provider may offer different packages to include free batteries, wax guards, cleaning and hearing aid adjustments, whena customer is referred to a provider by TruHearing, that provider is bound by contract to discuss only the TruHearing package with the customer. This is a scam. When a customer is spending a great deal of money on an appliance the customer should be afforded all options whether or not True Hearing sends that customer in the door. I found this out after I went to the provider for a third hearing aid program adjustment and the vendor wanted $75.00 for this and subsequent visits. When I pushed back is then that I learned of TruHearing’s policy. For this reason I would not recommend TruHearing.
There are a lot of mentions of Costco and the device they sell that is made by Phonak. That may be true however the aid is not made to Phonak standards. It’s like going to Walmart to buy a tire for your car. The salesman may offer you an off brand tire for $20 that he says is made by Goodyear (that sells for $30) but the tire is not made to Goodyear standards. You get what you pay for. I did visit Costco for a fact finding mission and was not impressed. You get what you pay for.
Just before 2019 I suffered an overnight loss of hearing in my left ear. I visited Northwestern Memorial Hospital Department of Otolaryngology in Chicago and received treatment over 2 visits of a steroid injection through the eardrum. The treatment unfortunately did not work.
I purchased a pair of Phonak V50-13 aids from the secondary market. I was fearful my hearing would again change and didn’t want to invest big money into new aids. The devices helped but I needed something more.
I visited Bellevue Nebraska the week before Thanksgiving 2019 to visit family. Since I had time I decided to shop some hearing specialists in the area, merely as fact finding. I sought out American Hearing in Bellevue. They provided, free of charge, no money up front, a pair of Phonak Audeo Marvel -70 rechargeable aids for 7 days. This is unheard of. Every provider I dealt with locally required me to pay for new aids up front but offered a 60 to 90 day money back For this reason I would not recommend TruHeari - less set up charges. I had the loaners for 4 days and new these devices greatly helped my severe hearing loss. Upon return to American Hearing, I was quoted the price and offered financing of 18 months and 0 APR. YES!!! 0% APR financing. What??? Again this is unheard of.
I wish you all the best of luck. This condition is a bitch to live with - and up until now the purchase process has been just as frustrating.