I went in on September 9 2021 for my HA fitting. Everything went well and I was very happy with the HAS and the HAs. When I arrived back at the house, I took them out and put them in the charger. It was late in the day and I did not put them back in that day.
On Friday, I put the HAs in and went about my morning. At noon, I went to play golf. On the ride over, there was a lot of wind noise from riding in an open golf cart so I stopped and used the app to mute the HA. I unmuted them upon arrival at the golf course and played my round. I was hearing everyone perfectly and it was a joy to be able to do so. After the round, I started my trip back home. I again had to stop and mute them. We went for after round adult beverages. Upon entering the restaurant, I unmuted and switched the program to P2. This is a noisy background program. I was able to hear everyone at the table and was amazed at how well they were working. After drinks and lying about how well we all played, we headed back to the neighborhood.
I was at home and wanted to learn more about the app. I was surprised to see that the left HA was disconnected. I looked at the map to see if it would detect where my HAs were. The left one was still back at the golf course at the spot where I muted it on the way home. The right one showed it was here at my house.
I took them out and placed them in the charger. The right one started charging but the left one had a rapidly blinking yellow light. The manual said to contact your supplier. I called Costco and explained the situation. They asked who fitted me and said she would call me back. Later that afternoon she did call and I explained everything that had transpired. She said to let them charge overnight and she would call me the next day. She didn’t call back.
On Monday, I boxed everything back up and drove to Costco to have them sent in for repair. The left one never did charge and would not connect. They tried to see if they could get it to charge but finally said it would have to go back for repair. This is now September 13.
We left on vacation on the 15th to return in the 23rd. I called while on vacation to inquire about the status of the repair. They said they weren’t back and also told me they would call when they had them back.
After we returned, I called again. Still nothing and was again admonished that they would call me.
Here it is, now October 4 and no phone calls. I am tempted to drive back down there and ask for a refund. The question is, would they give me a full refund even though they don’t have the HAs in hand? This whole process from way back at the very beginning has been extremely frustrating and I will most likely no bother pursuing HAs in the future.
What say you?