Mute external mic

Hello

I use the PHONAK PARADISE with Bluetooth adapter for my landline work phone
How can i mute the external mic on the HEARING AID. Also when connected to my phone the app gets disabled

Help.
Please

Scott

By long-press on a down-button you can mute the mics by a certain degree. If it’s not possible your audiologist can enable this function

Sorry, I do not understand. What do you mean exactly by App gets disabled?

Hey
When I use the Plantronics MDA220 on my landline work phone the app disconnects