@wub
Welcome to the forum, many very knowledgeable folk here, worldwide.
Just a thought. Are the 2 TV Connectors in range of each other? Might one prevent the other connecting?
I have 2x V1 TV Connectors, in different parts of the house. They aren’t in range of each other, but I have them both on Smart plugs, so I can ensure one is switched off. They both connect to mid priced Smart TVs (Samsung/Panasonic), via optical TOSLINK. Neither TV has many sound options, and neither have Dolby. I think they’re both “PCM?”. They both work in full stereo, independant of the TV speakers.
Things I’ve noticed:
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Bluetooth connections can stop the connection, as Bluetooth overrules the TV Connectors’ “Airstream” connection. So, ensure Bluetooth is switched off on nearby devices (phones etc).
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When working, the HA Volume buttons become a mix control, so turn them up to get more TV.
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Are they paired? Has he heard the ascending tones in both ears when it’s paired. You have to pair each TV Connector separately. The HAs will remember both pairings, once done.
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If V2, is the volume up high enough?
I have had trouble with both Roger Select AND Roger On, when connecting to the TVs. Neither produced a stereo sound. Both base units have the Dolby logo on them, so I’ve assumed that’s the reason for that.
I’m sure it will be something basic, as the TOSLINK connection method is normally flawless. Good luck
Peter