The first bug report on the HearingTracker’s Bug Tracker:
This is what a proper software bug report looks like. If there a steps to reproduce something consistently, those would appear in the description as well. Other users also have the ability to add additional notes to the issue with more information or comment on workarounds, or simply subscribe for notifications when new updates or comments are added (i.e. by becoming a “Watcher”).
This is all still a work in progress and only supports a limited amount of manufacturers and hearing aids, but it’s step #1 in much larger vision! Hoping this tool and process catches on! The end goal is to get manufacturers to respond to reports of this sort and bring about an easy way to keep on top of latest developments on issues of interest to the end user.
I encourage people to post links to the bug reports within the forum chats and update the bug reports as new information about the issue becomes available. Those of us who are more technical and in tune with the type of information that manufacturers require can help less technical and savvy users on the forum to create bug reports or feature requests of this format. I will certainly try to help that process. Redmine (i.e. the bug tracking software), also has the ability to host wiki pages where we can outline steps to gather relevant information that would be useful to manufacturers in diagnosing issues (i.e. app version, firmware version, hearing aid serial number, and etc …) and we can point users there for the most up-to-date instructions.
Here is a link to the current list of manufacturers:
Looking forward to everyone’s feedback!