I think manufacturers will work with us if we provide a positive working environment for them as well. To speak to my recent experience with the Signia Pure 13 BT, the Signia Product Specialist I worked with was phenomenal, very knowledgeable, and went above and beyond to help make my experience positive. We worked really well together.
I believe the reason behind that success, was that I didn’t go to her and complain, complain, complain. I actively worked with her to resolve the complaints. When I encountered an issue or a flaw with their app, I didn’t just vent. I tried to reproduce the issue multiple times, I recorded the exact steps that reproduced the problem, tested it under different conditions, I provided my thoughts as to what the user experience should be, I made suggestions on how improve things, and etc … Her goal was to make the hearing aids work for me as best as possible, and mine to find as many bugs and report them before users encountered them. A lot of what I reported or suggested, went straight to the R&D team in Germany and fixes were made, the user experience refined, and my problem fixed. This was all done in a respectful, patient, and collaborative way. I have a great template for bug reporting, if anyone is interested.
As a community, we can’t expect the Hearing Mfgs to solve all our problems and read our minds as to what we want. We need to do our part in helping them without being judgmental and rude. I’ve read some of the posts on this forum that were like that, and if I was in the Hearing Mfgs shoes … I would not want to be a part of those toxic conversations. Being passionate is one thing, but rude and argumentative something else. A lot of people online tend to say things that they would never say to another person’s face - don’t be one of those people.
I’ll be trying to repeat process I went through with Signia on the Pure 13 BTs with another large Hearing Mfg over the next few months for my next review. I’m curious if I follow the principles above whether the experience will be similar to the one with Signia.
I’d also challenge the people on this forum to volunteer to beta test and field trial new hearing aids, so that our voices are better heard by the Hearing Mfgs.
That’s my 2 cents on this topic.
I’d actually suggest that this forum should integrate a Bug Tracking system, similar to those used by Software Developers where people can report issues. It also makes it easy to search those systems for existing / open issues and for multiple users to track them based on a bug report’s unique id. This is a fancy approach, but it works really well and avoids duplicate issues and comments if managed well. Users also have the ability to vote up issues that are important to them, thereby helping Hearing Mfgs prioritize bugs based on user feedback. Users are also notified as the issue transitions from Open -> In Investigation -> In Development -> In Testing -> Verified -> Closed. In the Closed state, there would be firmware version where that issue was fixed. We as the Hearing Community can independently confirm that issue is indeed fixed.