Linx 3D or Oticon Opn choice and office phone usage


I have not got the Quattro yet, so this may change.

The OPN has the most natural pleasing sound. Discrimination in speech was slightly better than Linx3D.

The LiNX 3D has the better accessories as I stated. The LiNX does NOT make you feel like you are in a tunnel. The steering algorithms are simply different. Oticon is trying to train the brain by throwing everything at it…to a degree. It isn’t like an analog aid, but it doesn’t steer its processing as tightly as Resound. I am very curious to see exactly what Resound has done with the Quattro.

I will be getting that one and will let you know. Just pm me in a few days


The OPN has an auto phone feature that you can turn on. If it detects the presence of a magnetic speaker, it automatically switches itself into the phone mode.


I guess the issue with these automatic switching processes are false positives, or insufficient trigger thresholds. I assume there’s a brief transition period between each stage as well, that may require some getting used to?


Yes, as soon as you put the handset up to your ear, it detects the magnetic field from the speaker and switches to the auto phone mode. The process takes about a second.

Since your hearing loss doesn’t seem that bad, I think you should be able to manage OK during this transition. Usually it takes a second for you to greet the caller anyway, while the OPN transitions to the auto phone mode.

There aren’t that many magnetic fields around to create false positive. I have auto phone enabled on my OPN and I haven’t yet seen a false positive in my near two years of wearing them.

Insufficient trigger threshold depends on how strong the magnetic field of the speaker is. If it’s not strong enough to trigger it, chances are it’s not strong enough for the telecoil to pick up the signal anyway.


Exactly! Besides, the issue at hand is not about remote programming capability. The issue at hand is having to employ the service of an audi to fit the hearing aid you buy elsewhere for you altogether, and having to pay extra for the service, plus the dependence on the audi to service you each time.

The remote programming capability just means that you may have to pay extra for that audi to do it remotely for you (for your convenience) rather than doing it in their office. You still have to pay for their service either way., whether it be at their office or remotely. It’s different than self programming which gives you independence from the audi.

Now if the remote vendor whom the OP purchases the hearing aids from is willing to service/fit their device for the OP without the extra fee, then the remote capability of the Linx 3D may have an edge. But if the vendor would only sell their hearing aids for the low price without any servicing/fitting, even remotely, then the remote service capability is not that big of an advantage anymore if the OP has to hire a local provider to do that for them.

The DIY aspect removes the remote programming advantage altogether.


Hmmm, apparently I hit a posts per day limit on the forum? I had to wait 2 hours to post. Anyway…

Yeah the remote programming in my situation is not that useful. The supplier from O/S will do an initial setup from the audiogram, but then I’m reliant on a local audi for anything after that, and they are all 5 minutes from where I work (but half an hour from home) as live in a small rural community.

If I chose to shop around and purchase in Australia, I’d probably drive 90 minutes to out local major city and purchase there as I’d likely get a bit better price (e.g for Opn3, $4,000 instead of $5,000). The remote programming would be a big advantage as it would save that 90 minute drive every time for small adjustments, but I’m still up for a long drive when I need face to face consultation.


No matter which model you end up buying, if you’re up for the DIY route, it’s just simpler to be able to tweak as often as you want. The remote capability may save a drive to the provider but it still requires an appointment. If they’re not busy and you can get an appointment within a couple of days, then it’s no big deal. But if they’re busy and you must wait out a week or two or even longer before they can fit you in, then DIY is more convenient.

Anyway, it’s not a factor that you have to decide now anyway. It’s something for consideration even after you have purchased the hearing aids and deem whether it’s something you may want to get into.


@Volusiano Although a wholly agree with you, it does mean a hefty investement in time an energy. I am buying used Phonak Bolero B90’s with mic and streamer and drybox for 320€. I expect to pay another 50€ for slimtubes and domes, but it is still 3000€ less than my mother paid for her Phonak Audeo B90’s last month. Still doesn’t mean I want her to go the DIY route: She’d drive me crazy with questions and mutter that it would have been much easier just to buy them from the store.

@Russ Nope, reading up on the audiologist firm in Holland, they perform the services expected of a normal audician and they of course emphasize the time spared for you with internet attunements. They don’t emphasize that they won’t coddle you with attention just because you bought an expensive pair. If you can’t tell them what’s wrong clearly enough, they won’t know what to change either.

There is the thing about trust, thought. I really had to think twice driving all they way to the most eastern part of the Netherlands to buy used aids. (For Dutch people that is only a 2h drive, though :slight_smile: ). My mother didn’t want them to come to her house even if it was good service. (She actually knew more about them than I did: Seems 78 year old people have a better community for propagating hearing aid related info than I have.)


Well, my search is not off to a good start. Emailed the overseas seller asking about issues shipping to Australia, and haven’t heard back. Emailed by local audi about whether they’d support externally sourced aids, and no word back from them either.

It must be a common request to service devices not purchased at the local practice, musn’t it? People move all the time and would need local service. I’m sure you wouldn’t be locked into your original purchase location for ever?


Something to be said for persistence. I am getting my HA’s on trials through an online hearing provider contracted with Blue Cross-Blue Shield (a U.S. Health insurance provider). The first time I called the online provider about a month ago and discussed my needs, the rep sounded great on the phone but after a couple of back and forths, never called me back. I suspected that for the brand of hearing aid I wanted at the time (Oticon Opn 1) that the guy couldn’t find a qualified local audiologist willing to accept the cut-rate reimbursement provided by my plan, etc. - similar to your situation, perhaps. Then with the ReSound Quattro’s appearing on the scene since, I decided to give those a try, called the online provider, got an entirely different rep, and, Bingo!, within 1 phone call got an appointment with a local provider that the online rep says is highly rated by the feedback they’ve gotten from patients. So perhaps just keeping at it and being willing to switch brands, if really necessary, might result in a more positive outcome for you. Hope so!


It’s hard for them to say without serial numbers. Most practitioners won’t support stolen hearing aids, and online hearing aids are sketchy. If we call in a serial number and it comes up under someone else’s name and the person asking us about them doesn’t know that name, we definitely will not service them.


Thanks for the feedback. I’m not sure if I’m allowed to post the details of who I’m Considering here for comment, or if that’s against forum rules.

They have 100% feedback on eBay, and I found a couple of articles about their website online discussing their sales model and saying how some companies weren’t happy with it just due the the issue of people being able to buy without necessarily consulting a qualified practitioner. That to me however just smacks more of nanny state philosophy that seems to be a trend worldwide, more than anything shady. The attitude of government and/or business having to protect consumers from themselves seems to have gone way too far to me.

My wife and I were just discussing a couple of weeks ago how we’re growing a generation of kids these days who seem to lack the commonsense needed to function in the everyday world… sorry I digress.

So yes, they seem to be not wholly approved by the hearing aid companies, but ai have found nothing to suggest their goods are in anyway anything but legitimate standard retail products, although I do wonder if it’s too
Good to be true.


In my experience, sometimes things are too good to be true. I’ve bought some items from 3rd-party resellers on Amazon and from a big photo/video store in the NY area that have essentially been either 30-day return items already opened and tried by someone else (and in one case, software used, although the hardware appeared untouched). Also, resellers with Dell or HP that buy in bulk ahead of time, the warranty is issued to them and already running for several months, then they resell and you may get less than the full warranty - Dell restarted warranty period for me on a monitor, HP refused to do so on a LaserJet printer. None of these things apply necessarily to hearing aids (I have little experience here so far) but sometimes the “Wow! What a great price!” reflects you buying a product that has traveled a bit outside of the normal retail chain that the original manufacturer might not fully back in consequence. So “caveat emptor” as the Romans would say - Buyer Beware! - and hope the reviews accurately reflect a good sampling of customer experiences… Read what the OEM says on their website - some HA manufacturers have disclaimers about warranting online items from certain suppliers, etc., I seem to recall from my limited newbie research on HA products. Because the OEM is selling a product that is medically licensed and regulated in the USA, they don’t want users potentially harming themselves by acquiring and using products not fitted by a specialist - Australia may be different but it’s certainly worth checking. Something I’ve only realized in becoming older is what a tremendous underground “gray” economy exists in the world where for some, regulations are good advice but it doesn’t mean you have to follow it… But then sometimes, if you should happen to get burned, you wish you had ……


I hear what you’re saying Jim, and don’t disagree with any of it. I never consider any warranty valid when I make overseas purchases, usually simply for the fact that return postage in the event of an issue is likely more than the cost of buying a whole new item anyway, but this is the first time I’ve ever considered spending this sort of money overseas. From the start I’ve been willing to accept no warranty (admittedly a big risk and one I’ll regret if I receive a faulty device), as long as the supply is genuine. It’s more the risk of being scammed that concerns me.

In the end it comes down to the fact I don’t have $10,000 for a pair of hearing aids. I can just scrape together $4,000 now due to a small inheritance I received when my
Mother passed away. I do not have a lot of savings in my pay packet after bills, so saving $10,000 could take another 4 years. So, do I take the risk and find something to help my situation now, or do I forgo aids for a few years longer and hope I can get by. This is the ultimate question I must decide.


Hi Russ, Although it would require driving to the city, Specsavers now offers Audiology services in Australia. you won’t find the GN or Oticon products, but the Sonic Enchant series is available and is similar to the OPN and prices are available online


Having worn the OPN and trialed and reviewed the Sonic Enchant 100, I wouldn’t say that the Enchant is similar to the OPN. I would guess it’d be more similar to the Bernafon Zerena 9 that Costco sells, although I don’t have any first hand experience with the Zerena to know for sure.

Sonic and Oticon and Bernafon are sister companies in the William Demant group. The look and feel of the Enchant indeed is similar to the OPN, and the Bluetooth connectivity is the same. However, the programming software is entirely different, and the sound processing strategies and algorithms are also different.

The OP can search for the Sonic Enchant 100 review I wrote on this forum to learn more about it if interested.


If you are willing and able to buy overseas and would settle for less than top-of-the-line, perhaps the Over-The-Counter (OTC) HA devices for mild to moderate hearing loss, available in the States after August, 2020, would be another way to go - and you might get something that would improve your hearing enough to help for $500 USD or so while you worked on saving more if you found that you still needed or wanted something better. If you search in this forum on “David Pogue” (without the quotes), you can find a link to a recent CBSNEWS online article on the supposed effect that the OTC law will have on prices and competition (at least in the U.S.). The article/video quotes an American hearing specialist Lin, a major sponsor of the U.S. bill, as saying that OTC devices at that price level are capable of providing the same quality of hearing correction as more expensive medically licensed HA’s for mild to moderate loss. You appear to fall in that category. Don’t know what the required logistics would be to purchase such an OTC device from, say, Amazon and get it to Australia, but if it’s doable, you’d be risking a lot less money.


Maybe Jim. 2 years away is a long time to wait though…

Regarding SpecSavers, oddly enough a colleague mentioned yesterday she went to one over the holidays. Apparently there were big queues.

Looking at the review of the Sonic though, the frequent mention of it hunting for an appropriate setting sounds very off putting, like a radio that won’t stay in tune. So others aids do this as a rule as well, or is it the exception?

Just got a reply from the o/s seller to my questions. Still haven’t seen anything to raise any alarms. Will sleep on it some more.


I’ve heard of other hearing aids changing programs back and forth as well, although I don’t think it’s a big issue like you think it’d be. Just avoid using the automatic program and use a specific program to solve the issue, if you run into it.


Hi Russ, Most of the manufacturers make their hearing aids to auto-adjust settings based upon the environments the user finds themselves in. In my experience the Sonic is no better or worse than the other manufacturers at doing this, although some people seem to be more perceptive to these automatic adjustments - Have also seen a number of reports that the Phonak aids can have a habit of ‘hunting’ for the right setting in noise, but have not experienced this myself with any of the patients I have fitted them to. Also, quite often the sensitivity of these adjustments can be adjusted by the clinician. Anyhow, if you want more info regarding the Specsavers stuff and their range feel free the PM me as I work there. Don’t want to come across as pushing the company but the prices are very good for someone on a budget. Also, if you’re looking at the overseas route to get your hearing aids and not planning on adjusting them yourself I would recommend making sure you find an Audiologist who will offer to service them first before purchase as many won’t, and those that do will usually charge a pretty hefty premium to set them up. Costco is also a good route for someone on a budget and offers an updated range of hearing aids at good prices. Good luck!