KS9 Issues with Costco

Hi again. The frustration is that my issues have nothing to do with some kind of novice perception on ‘the new world’ that’s been opened up to me by having the aids - people like SS510 are getting what I’m saying, others aren’t.

I think I’ve gone into some detail to try and explain that, for the most part, the issues I’m having are abnormal and outside the normal realm of hearing, hearing aids or not. If this is the new normal than why is there such a distinct and perceptible difference between the two aids? Since when is it normal to hair strands of hair constantly brushing up against the right hearing aid to a point where I feel like I’m taking a walk through the forest on a windy day every time I move about - or are hearing aid users distinct from others by the fact they all get crew cuts to avoid the problem altogether - but just on the right side of course, because the left side is somehow fine? This is an added and annoying noise outside the realm of normal hearing, not some issue with me getting used to a ‘normal’ world again. I’m sure if any HA users reading this brushed their fingers across their aids while wearing them they’d hear the contact loud and clear - that’s what I’m getting to a lesser degree from my hair coming in contact with the right HA - constantly. So you want to tell me again that this is normal - on just one side? Same again with the static I’m picking up from the right HA - as I recall, back in the dark ages when my hearing was normal I don’t recall hearing static like that - or is that just the new normal in the real world? As for the reference to my daughter, again people are missing the point. As the audiologist briefly explained to me, the HA are supposed to raise the bar for my hearing in the range where it’s tapered off, evening it out more or less across the spectrum. Well in normal ambient sounds of both the outside world and in my home everything sounds fine (other than the aforementioned extraneous noises creeping in on the right side) and at a reasonable level decibel-wise, until my daughter walks into the room. On a scale of one to ten everything’s swimming along smoothly at around 5 - 6 while listening to other people talk, my wife, the dogs barking, the TV playing in the background, listening to music, etc. Then my 16-year old daughter enters the equation and suddenly the sound of her voice crashes through the 10 mark on the scale to a point that’s painful and I feel like ripping out the aids - this isn’t some ‘oh, you’ll get used to it’ scenario, they’re excruciatingly loud - but only when my daughter talks. That can’t be right, it’s so out of kilter with all the other sounds around that seem at a normal level. The only thing I can think of is that there’s too much gain in the hearing aids at the pitch she speaks at. I can’t tell if it’s the right side or both, as it’s too painful trying to listen to her while she’s talking normally - I have to cover my ears.

So as mentioned, I went back to Costco rather crestfallen, hoping to get some quick fix or a next-day appointment, as I think it’s on them to resolve what seems to be a problem from their end, and all I managed to blurt out was “I’m having a problem with the hearing aids…” before getting the rude brush off from the audiologist. As I also pointed out, there’s ways and means of dealing with customers, and the manner the audiologist chose to use was not it, especially given his basic demeanor throughout. He also excused himself on a previous occasion when I was there to disappear to the toilet for five minutes, so my sighting him again on the next occasion coming from the same direction led me to believe he was simply taking another brief break to relieve himself.

RE:

I’ve experienced that problem (also a scratchy noise when I put on or take off my glasses). Two suggestions:

  1. Reduce gain
  2. Ask for a longer wire so the aid(s) sit deeper in your ear.

— Fred
currently using KS-7’s

Oh, I get the scratchy noise from putting on my reading glasses, but on that score I figured that was normal enough. It’s the strands of hair doing it all the time that’s really annoying. I feel like the only solution is to get a major hair cut. :slightly_smiling_face: As for reducing the gain, I can certainly do that, but as the default is to go back to the settings locked in by the audiologist I figured that he - or Costco - had to make the permanent changes.

I would venture to guess that’s exactly it. It just so happens that coincidentally with your hearing losses…your daughter hits right into that sweet spot of boost. Your settings may be all perfect by the book…but in your real world environments ie. your daughter talking, this is too much boost.
I suspect we all get brushing noises of hair and glasses. That’s just the nature of the beast having mics right in their line of fire.
So yeah…make an appointment at the other store and turn down your volume until they adjust things.

1 Like

Wait till a horse fly lands on the mic. LOL

3 Likes

I’m waiting for the day I take a shower with them on. I am terribly absent-minded (ask my wife!) and I’m thinking of putting a note in the bathroom to remember to take the aids off before stepping into the shower cubicle! :slightly_smiling_face:

2 Likes

I can think of three possible causes, and they all also may apply to some degree:

  1. The gain is simply too high in one ear. Even with REM (if that was done?) the gain can be higher than the prescription calls for.
  2. There is too much compression in the formula. Compression is when quiet sounds are amplified more than loud sounds. For example if there is a lot of compression in the frequency range your daughter uses, it could make her sound very loud. Compression is used based on the assumption that you lose more hearing with soft sounds than you do with loud sounds. This may not be the specific type of loss you have.
  3. You are still getting used to hearing sounds you have been missing for years. I gather you do not accept that, but everyone with new aids goes through it. It is not likely the whole reason, but I suspect it is part of it.

@Sierra. That’s presumptuous and rather patronizing. I have gone to some lengths - through multiple posts - to point out that my issues are outside the scope of what I would consider regular hearing issues. Going in I fully expected to be surprised at the level of restored hearing - that’s not it at all. I don’t expect to have one side constantly rustling away from my hair, versus the other, so loudly that it’s a distraction over regular sounds. I don’t expect to basically be in a room full of noise and sound, including other people, only to have one person in the crowd, my daughter, sound like she’s using a megaphone at full volume while everything else sounds normal. I don’t expect to hear a faint and constant crackling - in my right ear only - when it’s dead quiet, like there’s a TV screen in the background that’s gone off air.

Anything else you want to add to your mantra that I’m resistant to accepting the ‘new world’ of hearing?

I am starting to understand why you are having a problem with your fitter at Costco.

16 Likes

It is, that is true, however as I keep preaching, the computer is not the patient’s brain. The best formulae in the world can easily be stumped by a patient’s brain, preferences, and perceptions. :smile:

If you’ve ever fit someone who is used to analog hearing aids with some new digital hearing aids, you know what I mean. They’re like teenagers at a concert! They just want it LOUD, man!

1 Like

Timbo, you wouldn’t be the first to put up a reminder! Whatever it takes to keep those babies safe, y’know. :wink:

I have a few ideas to toss out, some may be helpful for you.

  1. CostCo - that particular CostCo does not mesh well with my experiences at all. When I first lost hearing 4 years back, I went to CostCo (after time on here, at the ENT, yada yada) and found them very helpful. When I relocated here (bit over 200 miles move) I had to change which CostCo I went to. The CostCo I use now has 3 fitters. One I have never used, so no comment. 1 is totally worthless, and 1 knows her stuff! I had to call and change my appt, with help from folks here I just said I think I would do better with a different fitter, and so I got on the appt schedule with a different person. After doing loads of reading on this forum and elsewhere, I would call a HA fitter who “gave me the impression that the KS9s are a fit and forget set of aids” (quote from your initial post) is an idiot, and definitely not a fitter I would be seeing a second time. It can be difficult to advocate for yourself, esp. in the healthcare arena, but that is what you need to do. You are fortunate to have another CostCo - with a hearing center? - just 13 miles away, I suggest you phone and get an appt there. See how things go. What you describe is not my experience with CostCo, with the exception of one fitter as mentioned above.

  2. “I had to wait over 10 days for the KS9s.” As my CostCo, I was told it would be 2 weeks till they arrived, and so my pick-up appt was scheduled for 2 weeks in the future. Meanwhile, just 4 days after my first appt is when I phoned in to change fitters. " Oh, your aids are in, let me see if there is a sooner opening for you to come get them." And I went in THAT DAY, with the NEW FITTER. If I hadn’t been upset with the person, I never would have called, and so I would have had to wait that 2 weeks for pick up. This seems to be how CostCo hearing centers work, they want to be sure your aids arrive so they push out the pick-up appointment, just to be safe. Also it means they don’t have to check who is due to come in tomorrow, verify the aids are in, and call to reschedule if they aren’t. Just a business practice, nothing to do with how the people are. My opinion.

  3. Often folks on here recommend new users watch a video (or 2) by Dr. Cliff Olson. This one addresses new users acclimatizing to hearing aids: YouTube You should watch it. It is a known phenomenon with new users to be unsettled by some new sounds, SUCH AS YOUR OWN VOICE (specifically mentioned in the video), your refrigerator, crinkling paper. What you are describing here is perfectly normal. It is also normal for the volume of the new hearing aids, at the pick up visit, to be set softer than what your prescription calls for, and STILL you will find some sounds too loud. This is all part of acclimatizing. The next visit is normally set for one month, to let you AND YOUR BRAIN adapt to the changes. You have to get used to wearing hearing aids, to having something in your ear canal. Your brain has to adjust to having sound reach it again - something that hasn’t happened in (perhaps) years. At first SOME sounds come through startlingly loud, then over time the brain adapts. WHICH sounds come in loud to me will differ vs. which sounds come in loud to you.
    After that one month, the next visit is when the volume is adjusted louder, to more closely match your prescription. Most audiologists want you to wait 1 month before that first follow up visit, to let the brain adapt, and let everything settle. This also allows you time to use the hearing aids in many different settings - the once a month meeting in a large hall, the weekly meetings at your house of worship, the Friday night noisy restaurant where you attempt a conversation with your spouse across the table, and the daily routine. You make note of all of these things, what is working and what is not. Armed with all of this, you go to that first follow up visit and get lots of adjustments. It is best to be as specific as possible: higher pitched (female) voices are too screechy, bass sounds (male voices) are too soft, music sounds off key, there is an echo when I am in church. The more specific you are, the better the adjustment will be. And it may not be the final adjustment to address one (or more) of your issues. We have to go in for adjustments pretty often, especially at the beginning.

  4. In my experience, walking in to CostCo Hearing without an appt is a waste of time unless I just want to purchase batteries. Call and make an appointment. And be aware, the first appointment after pick-up is usually at least 3 weeks later, more often the full month I described above.

  5. I also got the KS9s, pick up was Nov 1. When you turn them on, they automatically come on at ‘middle volume.’ You can adjust the volume on either one and that changes the volume on both. They are “synced.” Each time you change the volume, you hear a “ping.” I found that mine were set too loud, and every morning when I turned them on and inserted them, the next thing I had to do was reduce the volume by 4 pings. I HAD to do this adjustment asap, as I was hearing my hair swishing over the aid as I walked out of the bedroom, it was crazy! WHERE that “middle volume” setting is can be adjusted. When I returned for a follow up visit, the fitter changed where that middle volume is, so I no longer have to make a volume adjustment right away.

  6. I also found the right ear was WAY TOO LOUD for me. So at the first follow up visit I told the fitter this. She ‘un-synced’ them, lowered the volume for the right only, then put them back in sync again. This may or may not account for the static you are hearing in one ear. No one can say what that is / where it comes from, until you start getting adjustments made.

Finally, you said “my issues are outside the scope of what I would consider regular hearing issues.” You went on to detail the hair, the static, and your daughter’s voice vs. the voice of your wife and others. THIS IS IN FACT ALL NORMAL, and we all go through this. It is your BELIEF that these issues are outside the scope of regular hearing issues. Sierra and others are trying to explain that the belief is what is in error, NOT what you are experiencing. Call CostCo (probably the new one you want to switch to, assuming it includes a hearing center) and get an appointment for at least 2 weeks after your initial pick-up. Start getting adjustments made, like the volume change for one side, and the change to middle volume. I think someone else asked if you had the REM adjustment? If not, be sure to get that done next visit, AND have that done BEFORE the volume changes are made.

Getting hearing aids is not like getting eyeglasses. It takes weeks and multiple adjustments for a person new to hearing aids to get things settled. And unlike eyeglasses, hearing aids will never allow us to hear normally, the way we did before we experienced hearing loss. Hearing aids will improve our hearing and word recognition, but it will always be lacking. I think perhaps you had unrealistic expectations, that you would get the hearing aids and be able to hear normally again. And that when you picked them up, they would be set exactly to the prescription needed for your hearing loss. That NEVER happens, which is why we go in for adjustments, repeatedly.

13 Likes

Wow. Nice.
I think it should be entirely reasonable to walk in and happen to catch a fitter between appointments and ask a question to verify things. They can give maybe a quick reply and then say to make an appointment or but we’ll see you at your next appointment. Certainly some customers might want to go on at length or have a whole discussion back and forth. I get it. Not at this time is the thought in the fitters head…
But to hold up the hand and dismiss a customer saying you’re off the clock is downright rude. There are far more polite and reasonably acceptable ways to dismiss someone than just go away not now.

Return the aids to Costco, get your money back. That’s the only way you’ll be satisfied. Book yourself a flight back to Delhi and get your aids over there like you originally planned although follow up appts. with the Delhi fitter could tend to get expensive.

7 Likes

@z10user2 in my experience, CostCo does NOT work that way, no matter which of the locations you are at. They have too large a user base to be able to do that. Don’t like it? Don’t use CostCo.
Edited to say: I’ve misinterpreted the post by z10user2. Thank you for liking my lengthy post! lol

Wow. I have gone through all of your frustrations with Costco. The hair thing was ‘interesting’ but then I have short hair. Over time this was sorted after 3 visits and noting what irritated me the most. Music and movies were sublime. This was with a pair of Phonak Brio .I am now waiting for a set of KS9’s with real anticipation - despite your experience.

The brain is going to take a couple of months to settle down and understand what the hell is happening. It will be a pita , and one I wasn’t willing to go thru previously. I wish that I had and also that I had utilised sites such as this to set my expectations.

There is a LOT of experience present on this site and it is your choice to take it or not . However, you have invested in the HA’s , you ARE deaf, and need to work with an audiologist to move forward.

I didn’t detect a patronising tone , but then again I am thick skinned.

1 Like

I’ve never asked to see a fitter without an appointment, but have often seen the receptionist ask one for a help with a question or a troubleshooting issue.

1 Like

Aren’;t KS9’s rated at IP68 ? And if so , I should be able to just about swim with them?.

Or is IP68 different for HA’s ?

Timbo - definitely at least call the other location to get more information. Some of the Costco hearing aid centers are bigger than others. I have 3-4 within about 10-15 miles from me and one location has 4 hearing specialists while a different location only has 1. And like with all audiologists - some are simply better at being able to adjust/tweek settings based on the feedback you give them.

Does NOT work what way?
I was sympathizing with the experience of the OP. And really admiring your post. Just that bit on behalf of the OP.

1 Like