Edit 10.27.2021 1055AM t o provide summary and resolution of thread that way you don’t need to read the whole thread.
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With new KS10 rcvd 10 days ago, the very experienced fitter incorrectly told me that if I made a manual adjustment (program or volume level) to HAs, after 60 minutes they’d revert to Autosense program and to the default/0/zero volume level. While this is incorrect information, and because HAs connected via BT were also giving an intrusive and annoying aduio alert about every 60 minutes, my original thread title was “KS10 reverts to default volume in 60 minutes … can this be altered? any work around? how to protest this to Costco/Phonak?” Both of these “issues” are resolved for me and never were Costco/Phonak/KS10 issue.
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KS10 is designed/programmed (as of Oct. 2021) as follows: If you choose a program other than Autosense (and also if you manually adjust the volume of that program, or adjust the volume of Autosense), KS10 does NOT override those user choices. If you choose to move back to Autosense then the manually set volume you had chosen is also retained. This is what I personally prefer - let me as the user decide what I want. While I prefer to be in Autosense most of the time, when I decide on something else, I don’t want programming to over ride me.
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By turning off even more audio notification alerts, I no longer get (about @ 60 minutes) an annoying/intrusive audio alert. As Members pointed out, many but not all of the audio alerts heard in HAs are controlled by the smartphone (for me iPhone) and not by EasyLine app or KS10. Audio alerts are still sometimes generated when BT streaming is stopped.
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Another thing I had to do … As @Oz-Tack had inquired whether I was using EasyLine app 3.0.3 which I assumed was the case. I had only downloaded app 3 weeks ago (many weeks after its release around mid-August), however my app was using v3.0.2. Release notes for EL v3.0.3 clearly state: " -Fixed issue of Hearing Aids reverting to Automatic after Bluetooth event for KS10.0 devices" Note that within the EasyLine app (within Legal Notices) it shows Version 3.0.3 the text line below that still shows 2021-04-01 which is NOT the release date of the updated v3.0.3
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Some Member comments thought that the issue for me was out of date firmware which seems to have nothing to do with my originally reported issue. User can not see what firmware their KS10 is on; it can only be viewed in the Target programming software; firmware can not be updated in a remote session with audi or fitter. A google search was unsuccessful in determining when the latest KS10 firmware was released. Phonak released a firmware update for Paradise during summer (early July?) 2021, but no one on forum knows whether Costco/KS10 also had updated firmware. Siince my KS10s were 1st activated Oct. 19, 2021, they should have firmware that is current.
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While much of the summary above about KS10 and EasyLine probably also applied to Phonak Paradise and myPhonak app, there might be differences in behavior and/or an update to one might not occur at the same time as a similar update to the other. this clearly can lead to confusion in reading Member comments if it is not clear whether they are using Paradise, or its “cousin” KS10 HAs.
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As with any problem solving (or trouble shooting) I should have determined early on whether:
Smartphone had latest OS (in my case for iPhone); whether KS10 had latest firmware (not actually something user can do directly); and if EasyLine app is being used whether the app is latest version; and if one has recently updated any of these whether there are known bug reports.
Thanks to all members for their patient in put to solving this for me.
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Below is much of what my original post stated and to which Members were responding in the comments below.
Experienced HA user; an adult who knows how to use a manual volume control to adjust output as a decision for which I am happy to be responsible. Just got KS10s a few days ago which I generally like. It seems:
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That for Autosense program user/manual volume adjustments are reverted by their programming to the default (zero) level after 60 minutes accompanied by an intrusive and annoying audio alert sound.
Is there a way to defeat this behavior in Target software?
Is this the same, if one is NOT in autosense? Any other work arounds? -
If this corporate decision to over ride what a user wants is something that I/we are “stuck with,” any idea of email address for Costco (and perhaps Phonak as I’d imagine that the Paradise behaves similarly) in hope of attempting to launch a major user protest movement by sending emails to them. Historically has any user complaint from many users actually been addressed (in a “reasonable” time frame") by app or firmware update?
Goal: Give user option to turn off this behavior; or give all users opportunity to adjust volume and set it themself as to when the volume would return to the default (and whether there’d be any audio alert of the change). I’d be happy to sign my life away to Costco … sign an NDA; sign that I and my heirs for the next two centuries would hold harmless Costco/Phonak for any volume impacts on my hearing, my investment accounts, and hold harmless all corporate and other Costco/Phonak successors in perpetuity!!
I find the above even more annoying than software that you click on Exit or Quit and it asks Do you really want to quit?
[Edit 10.24.2021 10:02AM PDT Since this behavior/issue might not be attributted to Costco/Phoank but to iPhone, I have edited originally title which was {KS10 reverts to default volume in 60 minutes … can this be altered? any work around? how to protest this to Costco/Phonak?}. However it is my Costco fitter who had indicated that manual volume adjustments would revert to default after 60 minutes, I am still not sure the source of issue. Will update this 1st post when I get clear info and a solution so that Members would not need to read entire thread.]