I had my initial follow-up visit at Costco yesterday to fine-tune my KS-10.0 hearing aids. I described the “static in phone calls” to my hearing specialist, and he said he had the answer—a firmware update ostensibly pushed by Sonova just for this issue. However, i didn’t help much.
The HA specialist then did some additional programming that DID help. One thing that helped a LOT was simply turning off the microphones for ambient sound, but I was mystified why that wouldn’t make my part of the conversation imperceptible to the person at the other end of the phone call.
We terminated my visit with the HA specialist planning to call his manufacturer contacts and me experiencing improvement but not eradication of my issue.
Has anyone else had additional experience with this issue?