I wish my experience was as great as yours at the Martinsburg VA…
//Edit//
After reading how this sounds, it doesn’t represent all my experience at the Martinsburg VA. I’ve been getting all my health care there since 2011 (I said 2009 in another post) and I have no problem with that care.
My problem is with the 1st hearing aids I received in Sep 2019. The audi stuck one HA in my right ear and asked me to put the other in my left ear. She showed me the charger and the TV streamer box, and how to change the domes and war guards. That was it for my 1st ever HA “fitting!” As she was packing everything up, I asked about the phone app for the HAs and she told me that I didn’t need to use the app.
I experience loud high frequency noises with these HAs, loud enough that they hurt, but I was told that I’d get used to them. There was never any suggestion about checking the HA prescription or trying to adjust them. So, I moved on to my next 2nd HA trial which I didn’t like for other reasons. However, the fitting for my 2nd HA trial was excellent and done professionally–by a different audi. And, now I’m on my 3rd trial. These were mailed to me because of the corona virus, which is understandable. Plus, since they’re my 3rd HA trial, it’s not a problem like the 1st set was.
So, except for my 1st HA “fitting” at the Martinsburg VA, I’ve had excellent care there.