I can’t believe this…now I know for sure it wasn’t a coincidence. I love these HA…LOVE them, which makes it very worrisome. When I bought them in June, after one week of trial, the piece that connects to the body (holds the tube to the body), completely fell off. Audi said that had never happened before, but I returned them anyway. Demoed two more types of HA’s and none could compare to these. So, I thought maybe it was just a weird occurrence and purchased them again in September. No problems whatsover until this week. I am no rough on my aids, and have been wearing for 6 years…one a Phonak and one another Siemens in the past.
Thankfully I was just getting ready to wash my face and reached up to take them off. When I pulled the tube out of my ear, it disconnected AGAIN from the body of the HA. I pushed back in and then just tugged slightly and it came off. It should not do that. My audi was so apologetic and called Siemens immediately and they will get me a new one. She came to my house on her way home (we are neighbors) to drop me off a demo to use until it’s in. We talked and although I completely believe that she hasn’t had any other issues with clients, there is no way I believe that Siemens hasn’t had this issue with other customers and this particular HA. I mean really…twice in 4 months with two different aids? However, who knows…maybe she resold me the same one (never sent it back). Do you think? That’s a question for the Audis…when a customer returns an aid, do you send it back?