How to Self Program Starkey HA's

Asked and answered many times. Use the search magnifying glass. For example;

Here, and Here, and Here.

Test it first with different session names before you make any changes.

From that screen Pick Load Previous Session and it gets you in the PatientBase
Note on the inspire program after you made any changes it will reflect immediately in the HA so you can hear how you changed it. I will not go through a SAFE function, the change will remain in your HAs. When you disconnect from the Trulink it will give you an option to safe those settings to the PatientBase if you want but the HAs will not automatically go back to the previous settings.

Thank you again, now I feel well prepared, have also found the training videos in the Inspire software environment. As soon as I receive the TruLink Programmer, I will try my best and know now that nothing bad can happen if I follow your basic statements.

Are you sure? I don’t have Inspire loaded, but in general, at End/Save time you get a choice to save to Database, Save to Hearing instruments, Save to both, or Save to none.

Yes the fitting changes are reflected in the hearing instruments as you make changes during the fitting. However, if you don’t save those changes into the hearing instruments at the End/Save step then your hearing instruments revert back to the previous settings.

Otherwise what would be the point in saving to hearing instruments?

It’s very easy to test.

  1. Make one small change to the gain in one of your frequencies.
  2. Write it down so you don’t forget it.
  3. Don’t save anything at the End/Save step

Start over, use Read Device Settings. You small change should be gone and it should revert back to the original setting before your small change.

When you start you choose hearing instrument or database session;

At Save time you can save to database session AND hearing instruments or neither;


At Save time if you click NO, or cancel, or if your computer dies, Inspire should not inadvertently save the changes to your hearing instruments. That would be a big whoops! You can test this real easy as stated above.

I am on Inspire X 2018.xxxx Maybe there is a difference.
on the first picture I just selected read device settings and increased the 2500HZ from 89 to 97 on the loud (heavy black line)


I then Disconnected Surflink (Picture in previous post with the red arrow on the X)
Now My HAs are disconnected from Surflink.
Under Save Fitting I selected No


I now reconnected again and selected Read Device Settings and that’s what I get. It Remembered the settings without me saving them.
I don’t think it’s good since if you want to go back before you made changes you have to go back to the patientBase and retrieve the settings.

But the text in the SAVE FITTING box is pretty clear now.


Yikes, I am surprised that it saves whatever you were tinkering with. Are the changes still there after you open/close the battery doors on the hearing aids.

Yes the changes are still there after open/closing the battery doors. I just tested it to make 100% sure.

I have been programing my HAs for a while now and have not found another way. At first I was looking for the save button and could not find one so finally figured out that it automatically saved the adjustments to the device (HAs) as the Save Fitting Window spells out.

What ever change you made automatically saved in HA taht saving option only for storing session data on computer. And not on ha you have to manually restore old session data into ha

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Hi Guys… I’m in trouble. Just two days ago the link was working. Now it’s not… I think it was removed permanently. Does anyone have a copy laying around for the inspire x? I greatly appreciate it. Thanks.

@PVC I love your sense of humor :slight_smile: I’ve got the fitting software i need. Installed and running. Thanks to a member of this forum. Now I just need the surflink programmer. These are hard to find for some reason aint that right? But the HA’s I have now require black boots 312 as shown on pda chart somewhere on this forum. These are for Z series i110 ric 312. if I decide to go the hipro usb route with cables that what I need unfortunately those boots are hard to acquire as well. All other colors are available for sale online and of course on ebay I don’t know why the black one isn’t. I even asked the seller who sold other colors and he said “no”. Again I love your sense of humor. I really prefer the surflink programmer due to its ease of use and no wires. I would like a ball park figure with shipping included or if one of the dispenser is willing to sell to me locally. Whichever works… Help is greatly appreciated. I even post on the salespage if someones out there is selling one let me know. Thanks in advance.

You must mean SAVE, and not SAFE.

Looks like the FTP site no longer has a copy of the software at that address, and I am unable to find any torrents. Does anyone have a copy that they would share? If you have a copy, I can arrange a secure upload site.

Hello all,

New visitor to this site.

Newer user of Livio AI’s. Not overjoyed with depth, quality and responsiveness of local support. I am technical. I am thrilled to learn that there are tools available that allow me to adjust profiles.

I can provide a detailed experience with the Livio’s, as I had compared them against 6 other options of varying price and functionality levels. Overall, while imperfect, they remain as the most fully featured devices of which I am aware.

Thank you for this community, and for all who share their expertise and wisdom.

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Hey new to self programming and need the new inspire software for my Starkey livio ai 2400. Thank you in advance any who can help me out. And also maybe direct me to getting hearing care anywhere set up to send setting to phone and skip nohalink

You can download Inspire right on the Starkey site.

I have spent a fair amount of time looking (and just did again) and was unable to find a download link.
Can you expand on that? URL? Would I need a professional account that I don’t have?
As mentioned, I did quite easily find and download the Target software, but that was not from teh manufacturer site.

Has anyone been able to install Inspire and PatientBase from scratch on a Windows 10 system? Inspire installs OK for me and works just fine with the Surflink programmer, but Starkey’s PatientBase installer always fails. It failed trying to install the other “Windows components”, but those I was able to install manually except for the SQL server 2008 and I can’t figure out why. I also wonder why Starkey is not using a more recent version of SQL from Microsoft, the most recent being 2017. It sure seems they have not QA’s the installer on Windows 10 very well.

I recommend that you turn off your antivirus software before installing it.

Install inspire, then install the Patient Base. There is a long pause and message while Inspire finds the data base file. I was able to get it to find the file quickly later. Yes, in WIndows 10.