#2

I expect an update to the ON app any day now with the firmware and new additions to the Oticon line coming day after tomorrow. I am like you I do not want to be stuck with just having the full hands free.

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#3

I emailed my VA audiologist about the updates. I also noted my concerns about the hands free issues.

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#4

App seems to work today and I can see the 1.3.0 firmware version confirmed on my More1, there is a mic icon in the app I see now which seems to turn on the iPhone mic on and off, I don’t recall it being there before but could be wrong, the app definitely didn’t want to connect the other day when I updated the f/w and seems fine today in all other respects but checking the version shows it’s 4 months old so not sure if an update has dropped or not yet?

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#5

That is great news. As I did not want to be stuck with always using the hearing aid mic

#6

Don’t mind my chuckling over here in the corner…I find it quite perplexing that having the option to be hands-free is being turned down in preference of holding a phone in front of your face. One would have thought hands free to be a winner.
Phonak had hands free several iterations ago…with pretty much any phone…not just Apple. For which they earned me as a customer.

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#7

I prefer the option, hands free doesn’t have a great repetition for making calls in noisy environments.

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#8

Yeah alright…I can understand now. I’ll stop chuckling :slight_smile: . My new KS10’s don’t have that option so there you go. I would have to operate the phone the old way.
Off to explore the other ways of amplifying calls to the aids other than bluetooth.

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#9

There you go, without streaming the calls to both of my hearing aids, my chances of understanding the caller is about 50% at best. So if with hands free the call doesn’t go to both aids I will say the hack with it and go back to what I already know that works.

#10

Are you talking about the mic icon on the app remote control screen, located towards the bottom right?

That icon just toggles using the phone mic as a receiver, basically the same as Live Listen on iPhone. That sound gets streamed directly to the HA. I’m not sure it has anything to do with the upcoming (or new) functionality update for 2 way streaming. Maybe, and hopefully, it was a placeholder and it will be for toggling the voice input mic though?

@z10user2 I do agree it’s a little funny; 80% of the time I will want handsfree. But has cvkemp mentioned, there are scenarios where you want to restrict the amount of sound being passed over to the other person on the phone.

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#11

I sure hope we have to option to chose between hands free and the old fashion way that I already knows that work for me. Being in a noisy environment and having to ditch my bluetooth is an absolute no go for me.

#12

My interpretation of what Spindel said was that only the right side mic is used to pick up your own voice, which will let less overall background sound be picked up and transmitted. I imagine sound from the other end of the line will still stream to both aids. We’ll know soon enough though.

#13

Doesn’t your audiologist have to install this upgrade in the office?

#14

Yes the firmware has the be installed using the newest Gene 2 software in the clinic

#15

The issue is will the firmware filter out background noise that gets transmitted to the person on the other end. It doesn’t do me any good to be able to understand them if the other person can’t understand me

#16

Update: I added the Acoustic phone program and it will work as a normal phone but amplify in both ears.
With bluetooth connected, I can take a call by double tapping an ear. Then if I need to I can tap the bluetooth symbol on my dialer on the phone which turns off the bluetooth connection and then switch programs to the Acoustic phone program and then the sound is amplified to both ears. Surprisingly good range of phone proximity too.

Of course this is all completely off-topic to the topic. Sorry. Still exploring my new aids and this thread twigged the exploration. (primarily due to pre-existing opinions of Apple :slight_smile: )

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#17

at work I work in a noisy environment, very loud engine sound. So I wear these headphones, mostly to protect my hearing aids from dust. And the person I spoke to over the call heard me. I was surprised he could hear me. In fact with these headphones I blocked the outside sound and the hearing aid heard the sound of my voice inside my head. https://fatur.hr/wp-content/uploads/2020/06/Hecht-Fatur-900102.jpg

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#18

Roger On tethered off the phone like a headphone. Phone mic picks up my voice, other end goes straight to the HAs.

WH

#19

I don’t use headphones anymore, being retired I just don’t have that need.

#20

No headphones here. The Roger On has an “Audio cable” which plugs into the mic and has a 3.5mm jack you can plug into audio devices as if it were headphones. I put a lightning adapter cable on that and into the phone. The phone thinks it has headphones plugged in. The mic on the phone works and the sound goes straight to the HAs.

WH

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#21

I’m surprised no one has reached out to Oticon support. I did and they solved the problem for me. I also received the 1.3.0 firmware update and was excited for hands free calling but quickly discovered audio call quality issues (for the person on the other end). This is a well known issue when using HAs for bluetooth 2 way audio streaming. Phonak Marvel was the first to do it (to my knowledge). I had a Marvel and I liked it but the phone calls were annoying, I felt like I always had to be in a quiet room to make a call. I tried a Phonak Paradise which got an upgrade on the mic but it also was not perfect. I probably would have kept the Paradise but the battery life with their new CROS wasn’t lasting the entire day so I tried the Oticon More and I’ve been happy with it and their new CROS.
Anyway, the solution to solve the problem of the new hands free is simple (if you have an iPhone). Triple click the power button on the right. You should be presented with an option for Input Options. Turn it OFF. That turns off the mic input. That’s it! I tested it and I am now back to using the iPhone mic which yields much better call quality for me and the caller. Small price to pay for me and I’d rather simply hold the phone up near my mouth. Not a big deal. Of course, you can always turn it back ON with a simple 3 click and turn the Input option back on.
You’re welcome!

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Resound One Hands Free phone calls