I have two pairs of Resound CC4 CICs. I bought them both the same time, circa 1999, for fear then that if I lost a pair I’d have the other in a jiffy. I’ve changed between them every six months so together, they’ve had approx. five years of use each though they are over a decade old.
I’m looking to buy a new pair of aids for four reasons:
a) the audiologist from whom I bought the CC4s terminated her relationship with Resound and advises against them/their products;
b) she says she does not have the software to reprogram the CC4s and says Resound isn’t being responsive to her. I don’t know if she asked them or not…
c) my hearing loss has worsened in the lower frequencies (I have a reverse slope loss) and she says they are incapable of handling my new curve and I need new devices.
d) my CC4s can be my contingencies whereas the new ones I buy would be my primaries.
She did reprogram one pair over a year ago but now when I wear it, they squeal (both ears) when I chew/talk/etc. Unbearable and she says she can’t do anything about it as she now doesn’t have the software: she claims she upgraded to a new version of Windows and Resound didn’t provide their software for programming the CC4s for the new OS…who knows?
The right of the other pair went quiet a couple weeks ago. It (and its left cousin) need to be reprogrammed for the lower frequencies.
I’m looking for suggestions for where I can have these CC4s reprogrammed, cleaned up, etc.
- Would you know if Resound can do it for me? Has anyone had experience with Resound on this? Is anyone from Resound reading these lists and able to step in to help?
- are there reliable third-parties that can execute what needs to be done, if the manufacturers aren’t stepping up and the audiologist is claiming inability?
Thank you for your help and suggestions!