I have been totally amazed at what 2 out of my 3 audiologists have been not only unable to find but completely unaware of. I found things on the Phonak site, called both of them to my audiologist’s attention. She had to call the area rep and then also call Phonak. Unfamiliar w/ the s/w, she changed settings but did not “save” in either case, so I had to make yet another trip back in. I’d think “SoundRelax” and “NoiseBlock” would be something addressed in fitting Exelias and not a well kept secret among those selling Phonak brand? Also, it isn’t too hard to discover that a special program can have the link removed/broken/cut so that it has settings that do not connect to the general SoundFlow program. Not one of the three knew this, yet I found it on the Phonak site and thus now at least one of the audiologists does recognize how to do this after saying at first “not possible.”
How in the world are audiologists who don’t know how to program these expensive HA allowed to fit them??? Gives Phonak or any brand a bad name, when it isn’t the HA but rather the audi.
At one point I must have made some 4 or more trips into audi trying to get HA to sound right. Almost turned them back in right then and there. The audi’s front office person said everyone replaced batteries in 3 days when I questioned if I could have some defective batteries. Called Phonak myself, still wondering if it might be a battery issue. Phonak said every now and then an entire box of batteries could be defective. In my case, that was just one of many problems I had to troubleshoot by myself. By the 3rd day on new batteries for my Exelias they had gone from bad sound to impossible, yet no low battery warning beep. My husband ran to drugstore, purchased a pack of size 13 batteries and bingo…one issue out of many resolved. BTW, not one of the 3 places I have been to this last year have been anything close to a “hole in the wall discount” or fly by night kind of audiologist’s office.
This forum has been my best resource for information so far!