I agree. It’s like having the right to vote, though. Just because everyone has the right to vote, doesn’t mean they have to.
If a 3 dB adjustment could make a difference, why shouldn’t the user have direct access to that 3 dB adjustment? Or why do Real Ear Measurements make a difference? So you’re off 6 dB. What the heck?! (Dr. Cliff in one of his videos, I believe, emphasizes the importance of as little as a 3 dB adjustment for Real Ear Measurements in a critical high frequency range).
So pushing it a bit for the user app, having an app that gives you that sort of control is (almost?!) like being able to do real ear measurement adjustments yourself. For example, with the ReSound app, I can crank bass, midtone, and treble frequencies independently up or down by up to 6 dB from my presets for whatever program I am in.
Perhaps what the app can do is like telecoil. You may never need it or want it but it’s there if you do. So maybe if you only use it once a month in a critical listening situation, it’s better than the “just works” philosophy where you’re up a creek without a paddle with a preset. I’d say the “it’s nice to have it there” philosophy also works the same for Remote Assist. My audi prefers not to use it since she’s not familiar with it but I want to have it available in case I need it someday somewhere.