Here I go again - starting from the beginning at Costco

I am very sorry you have such a low opinion of audiologists who have spent their lives helping HOH individuals better adjust and communicate. We are healthcare professionals who are on the low end of the income spectrum for providers–hardly a sign that we overcharge for our services.

The point of my response above is that healthcare matters should be attended to by healthcare professionals instead of warehouse employees at a big box store. Because of the BBS setting, they have challenges hiring and keeping well-qualified professionals so the level of care is inconsistent.

If you truly want to advocate for others on this forum, you might consider urging members to insist on “best practice” audiology from their local providers. Paying less for a hearing aid does not equate to better value, only a cheaper price. Most audiologists CAN fit their patients with affordable hearing aids, but hearing aid marketing–even on this site–makes them believe the highest performance level is always the best option when that is not the case.

You are welcome to continue replying here, but I have patients to attend to.

:scream:OOPS!! You seem to have touched a nerve here, @kevels55!

Better back off and not pi$$ off the low-paid healthcare professionals. Have a pint with the warehouse employees down to the pub and laugh gratuitously at the jokes about audiologists whose punch lines you still can’t hear after your AuD appointment!

Nurse! Novacaine! And be quick about it!!


You are indeed swimming against the tide. I hope you don’t continue to proselytize; things are changing and you need to face it and embrace it.


I’m a registered nurse and in principle I agree with you. However, I’ve seen 4 different audiologists and none impressed me with use of best practices. Costco’s far from perfect, but they at least have quality standards and their prices are tough to beat.


@MDB: Seems to me that publicly deprecating a whole class of Costco employees by calling them “warehouse employees” isn’t the manner in which a true health care professional would seek to bolster his/her own status.

My opinion … YMMV.


In truth @joe3, I have a fairly healthy opinion of many health care professionals, including some Audioligist, whom were totally professional at their job, unfortunately as in all walks of life, many were not as gifted as others, they thought they were, there are 2 main types of professionals IMO, those that know, and those that think they know…. You do a disservice, demeaning and decrying the excellent work done by the good Fitters at Costco, be they an AuD or HIS. I do realise, and I truthfully empathise, it is a worrying and stressful time for many Audioligist at present, Phonak has diversified and moved into other areas of the market, their pitch seems to be, cut the price and sell more units, perhaps move into retail, they own the franchise for Boots Hearing Care in the UK, well Sonova does, hence the cheaper price? I truthfully don’t know the answer for the guys like you with small independent outlets, even if you were getting these hearing aid units at a vastly reduced price, could you compete with the likes of Costco, it would be difficult…… OTC Bose and many others may be on route, but things move on, and as always the market will be governed by quality and price…… I have no axe to grind with you personally, so please take it easy, and best of luck, cheers Kev :wink:

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Agreed that I should have specified what parts I was agreeing with and what I was disagreeing with. In my mind, Costco Hearing Aid Specialists are health professionals and tend to be pretty good at their jobs.


Has anyone here entertained the idea that @joe3 is a troll?
Or perhaps he’s losing his bacon because of Costco?


Yes, both ideas have crossed my mind!

Streaming is important to me, too. I had the KS9 and last night picked up my new KS10s. The key thing that I wanted in the KS10s is being able to be connected to two devices at the same time. I can now stay connected to both my iPhone and iPad and I love it.

I have no idea why your Costco store recommended the Philips over the KS10. The KS10 incorporates the latest Phonak technology, and they are very, very good in my view. I am hearing a few sounds that I never heard with the KS9, even though I’m still getting used to them.

Depending on how many hours of streaming that you do, you may discharge the rechargeable batteries before you put them away at bedtime…? I don’t know how this works, yet, but your Costco dispenser can help with this question. Or people here can add their experience.

I have a tough time with speech in noise. Non-Phonak, previous Kirkland models, allowed me to use my iPhone as a microphone in restaurants. That worked great!! Set the phone on the table and voices are so much clearer. The Phonak-based models don’t allow this. I asked my dispenser last night if there was a device that I can use with the KS10, and there is, and it is like $300. Ridiculous. Maybe with the KS10 I won’t need such a device - don’t know, haven’t been to a restaurant today, lol…

Getting better…


I appreciate the empathy, @kevels55. I am a solo practitioner and well-regarded by my colleagues and patients. I have been in hearing healthcare since 1987, an audiologist since 1999 and have seen plenty of changes, and have rolled with them all. From a business perspective, I am not concerned with Costco selling cheap hearing aids. My view has always been that proper fit and patient care are much more important than the device and patients will seek out excellent providers.

I would like to answer your statement above… Demeaning and decrying isn’t how I would describe what I said. I pointed out that Costco has a challenge finding and keeping well-qualified professionals. On the other hand, I felt unfairly attacked when you posted:

Please be fair and understand that my intention is to improve patient care and outcomes. That is the only reason I chimed in on this post. I think a couple of the commenters took it as an opportunity to vent their frustrations. If so, that is fine, I can take it :slight_smile:

I am 100% in agreement with you that you find good and bad in all walks of life (and professions). Too many fitters and audiologists focus more on the features and gizmos and lose sight of what really needs to happen to properly care for someone with hearing loss.

With that, I will leave you to your posting and commenting. Best.


… followed now by:

Non sequitur

The former quote is yours, and - IMO - bears a tone other than that of a comment or observation offered in good faith.

[This is only my opinion: YMMV]

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3-1/2 years.
8 audiologist.
#8 is the one who finally understood my problems.
I had Audibel Platinum A4 rechargeable Silver Zincs.
Six months after the three year warranty right ear mic went bad.
She got Audibel to comp the right and I got the charger and left aids for 375.00 plus tax.
Six month warranty.
New aids.
Audibel Platinum A4 IQ.
Comparable to Muse I2400 IQ.
Dosen’t matter whether you are a private audiologist are an HIS at Costco.
Being dedicated and professional is what counts.


Thank you @joe3, like most folks, we have many polarised views, but that’s what makes us human, at heart, I believe you care deeply about your clients, and ultimately that is what most HOH need, unfortunately many hearing care professionals never quite grasp that concept, they simply don’t listen! Perhaps it’s because most highly intelligent professionals, have little or no people skills, they seem to find it difficult to communicate their reasoning, and end up dismissing the clients needs, because they know better……That in turn creates instant conflict, with the patient relationship doomed to failure. Empathy, ambience and trust are vital ingredients to a positive outcome, perhaps finding that balance is just as important as the AuD skill set? I apologise for any raw nerves I may have hit, I am occasionally outspoken, but in mitigation, my lack of understanding of your perspective, but both our aims are simultaneous, we care passionately about the HOH, in my book, that is the most important factor…… I wish you and your practice all the best in the future, cheers Kev :wink:

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The rep I work with at Costco wears hearing aids too, and appears very knowledgeable. It’s easy for me to communicate what’s going on and have her make the appropriate adjustments. I certainly don’t feel like I downgraded from the audiologist I started out with.

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@jayman_2: I’m fortunate that VAC🇨🇦 sends me to a great private audiologist and pays for my hearing instruments, accessories, supplies, etc, but at one point in my life, I was dirt poor.

At that point, it would have been a struggle to put Costco’s lowest-priced offering in my ears, so it rankles me when entitled/privileged people put Costco down and insult the dedicated fitters that work there (admitting that not all are"top of the line"). It’s these people that give access to hearing loss treatment to the less fortunate.

And - speaking of “top of the line”, it also annoys me when these same folks dismiss lower-tier HAs (such as Oticon More3s) as unworthy of consideration (acknowledging simultaneously that they may be too “dumbed down” to accommodate to be suitable for every hearing loss).

Listen to the lyrics of a few of Miss Dolly’s songs, and you may comprehend how sometimes, we may be extremely grateful for the most basic, simple things that are a step up from having nothing at all.

I’m really lucky - I have More1s in my ears that my great audiologist has fitted to my needs. Not everyone is as fortunate as I …

Got NO patience/time for snooty “health care professionals” whose attitude tells me they’re probably just computer jockeys and Visa terminal wizards, at best.

[End of rant: BTW, is North Virginia on the mainland US? I can’t find it on my map. West Virginia, no problem …]

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Northern Virginia is how we refer to that part of Virginia that’s part of the Washington D.C. suburbs.

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Okay, jay_man. Thanks for the clarification. (Damned Canucks🇨🇦 don’t know fer nuthin!)

No worries, eh…

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