The way it works is that Hearing Revolution will pair you with a local audiologist if you want to buy their hearing aids. I cannot hear on the phone so I have had my mother ask many questions about how the process works and I have also been emailing back and forth with Hearing Revolution. Their responses are always very quick and professional. The audiologist they pair with you depends on the hearing aids you are interested in. Originally I had inquired about a Widex Dream 440, but then changed my mind and wanted to trial the Siemens Binax 7, so they had to find me a different audiologist. The audiologist they sent me to is actually the best one I have seen yet. Very courteous and she actually is actually a doctor of audiology instead of just having a certificate. She didn’t try to upsell anything unlike the ones I have gone to before Hearing Revolution.
When you go to the local Audiologist, Hearing Revolution has already sent them all your paperwork. You do not have to pay anything. You get a hearing test and evaluation. The audiologist orders the hearing aids for you if they are suitable for your loss and you decide you want to trial them. The audiologist does not take any payment from you. She faxes the order to the Hearing Revolution and then Hearing Revolution will call you and take your payment. I think you can do it by phone or send a check. I paid via credit card over the phone. After the payment is processed, Hearing Revolution ships your Hearing Aid to the audiologist and you make and appointment with the audiologist to go and get programmed. You also have a years worth of support from the audiologist for support and programming changes that are included.
If during the 45 trial you decide you don’t want to keep the hearing aids, it is $75 per aid to return them. If you ordered accessories to trial as well, there is no fee to return those.