She is past the return period. See her original thread for a bit more detail:
If I’m reading this right, BarbaraAnn’s United Health insurance policy has a $5,500 deductible for hearing aids. Hearing Life sold her the aids for that amount. If that’s the case, that’s the deal. It’s not unfair. And if the deal was unfair, it needed to be addressed before the return period (30 days after the fitting appointment) had lapsed.
Most people in the US do not have any insurance coverage for hearing aids. Those who do often get a discount–which BarbaraAnn got–but they still end up paying a lot of money for hearing aids.
Feel free to give more detail, BarbaraAnn, if the above is not accurate. What exactly were the promises you felt were broken, and do you have any of them in writing?