Hello Everyone. I have moderate to severe hearing loss and wear Widex Beyond BTE hearing aids with a custom receiver. I used to leverage the Com-Dex that I paired via Bluetooth with my office Cisco desk phone. This was a great set up until I was forced to move into an open office environment and the mic on the Com-Dex simply did not provide adequate noise cancelation give the open office environment. There was always background noise (hissing) that was attributed to my attending either video or voice calls that I could isolate simply by going on mute. My job requires me to chair several voice and video calls globally with several (30+) people.
The problem of background noise for participants of these voice and video calls was not limited to my personal situation but for almost everyone globally who is in an open office or noisy environment.
The solution is having found a noise canceling headset with an adequate noise canceling mic for my desk phone. As I wear BTE hearing aids, finding an over the ear headset without feedback was a challenge. I happen to have a very large head as which makes it even more challenging. I was able to find an excellent headset (Jabra Evolve 80) that is over the ear and has one of the best noise canceling mics I’ve used.
The problem is I have to dangle my BTE devices and position the headset that isn’t comfortable or can be kept in that position for the day (I am literally on video/voice calls at least 6 hours a day).
Issue Most of the high end hearing aid manufacturers offer a decent product or solution for pairing hearing aids with their mobile phones or home phones. They even offer some pairing solution such as a neckloop device that can pair via Bluetooth, however, the noise canceling capabilities are not adequate for an open workplace environment. I have reached out to several manufacturers who simply push existing products or offer a solution that cannot be easily integrated into an enterprise workplace environment.
Question for Forum Does anybody have experience integrating their hearing aids for streaming voice as well as a microphone to an enterprise class Unified Communication Solution?