I am so happy that I found this forum. I am posting on behalf on father who is 85 and has profound hearing loss. He has suffered from hearing loss since childhood and had his first hearing aids in his 20s.
I don’t have his audiogram at this time, but will get it. I am wondering though if people might help with some ideas, as I understand that choices are fairly limited at the profound end of the spectrum. (I may be wrong on this, of course.)
To be clear, he will not be using Phonak which seems like the most popular choice. He got Phonak Naidas (sorry I don’t know the exact model, but can clarify) about 20 months ago and had ongoing issues with them, having to send them back into the manufacturers multiple times, leaving him with loaners, etc. I don’t know the full range of problems, but I know they would do things like switch to phone mode or reboot on their own. I am forgetting all the things he explained…I know, however, that people often have to go back for several adjustments, so want to be clear that this was not the issue. A couple of months ago, the company agreed to issue him a new pair of hearing aids and they too began to malfunction, so my dad is asking for a full refund.
He is very down about the whole thing. He said that when the Naidas were working, they were fantastic. He does not even want to discuss buying new hearing aids or anything. I think he just wants to see if he is going to get a full refund. Either way, he needs a new set of hearing aids. I think it’s been a huge emotional toll to not have his aid to the hearing world - he’s not been able to use the phone, etc. And, the whole thing has required so many trips back and forth to the clinic, etc.
I want to start researching his options so we are ready to go as soon as he gets word from Phonak. I am hopeful that they will provide a full refund. So, can anyone recommend models to begin to look at? I am a little concerned about Unitron since they’re owned by Phonak, but I think that’s more of an emotional reaction at this point. Of course, I know too that Phonaks are considered to be the best or one of the best, we just have to go another route. The other options seem to be Siemens and Widex. Should we consider other brands? Any advice on brands and models would be so greatly appreciated. It would give me a sense of reassurance. As I said, I will certainly be able to provide his audiogram too - likely, in the coming week.